Jada Hayes
Summary
Dynamic hospitality professional with over six years of experience in upscale environments, recognized for a proven ability to manage daily operations and elevate customer satisfaction. Expertise in leading teams to uphold high standards while fostering a culture of excellence and collaboration. Proficient in delegation, conflict resolution, and organizational strategies, with a steadfast commitment to delivering exceptional service infused with genuine hospitality. Passionate about creating memorable experiences that exceed guest expectations and drive business success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Doubletree By Hilton
Atlanta, GA
05.2025 - Current
- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff to enhance service quality and team performance.
- Implemented new procedures to streamline reservation management and improve efficiency.
- Coordinated communication between departments to resolve guest issues promptly and effectively.
Assistant Front Office Manager
DoubleTree by Hilton
Alpharetta, GA
05.2022 - 05.2025
- Implemented new check-in and check-out procedures, reducing wait times
- Supervised a team of 10 plus front desk agents, providing guidance and support to optimize guest satisfaction
- Assisted in the management of front office operations, ensuring smooth and efficient daily functioning
- Collaborated with housekeeping department to ensure timely room availability for incoming guests
PT Front Desk Agent
Hyatt House Downtown
Atlanta, GA
05.2024 - 01.2025
- Managed guest check-in and check-out processes efficiently, ensuring high levels of customer satisfaction.
- Resolved guest inquiries and complaints promptly, enhancing overall guest experience and loyalty.
- Coordinated room assignments and housekeeping schedules to optimize operational efficiency.
- Trained new front desk staff on hotel policies and procedures, fostering a collaborative work environment.
Front Office Supervisor
DoubleTree by Hilton
Alpharetta, USA
11.2021 - 05.2022
- Supervised a team of front desk agents, ensuring efficient and professional guest service
- Maintained a clean and organized lobby area that adhered to brand standards at all times
- Conducted regular audits of cash handling procedures to maintain financial integrity at the front desk
Front Desk Agent/Night Auditor
Hilton Garden Inn
Atlanta, USA
09.2019 - 09.2021
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
Shift Leader
Zaxbys
Riverdale, USA
09.2015 - 07.2018
- Managed daily operations, including scheduling, inventory management.
- Also maintained high standards of quality control to ensure customer satisfaction
Education
High school diploma -
Riverdale High School
Riverdale, GASome college - Education
University of Georgia
Athens, GA8 2019
Skills
- Typing
- Hospitality
- Delegation
- Time management
- Administrative experience
- Supervising experience
- Organizational skills
- Customer service
- Conflict management
- Night audit
- Windows
- Restaurant experience
- Phone etiquette
- Math
Certification
CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Limited Working
Timeline
Front Office Supervisor
Doubletree By Hilton
05.2025 - Current
PT Front Desk Agent
Hyatt House Downtown
05.2024 - 01.2025
Assistant Front Office Manager
DoubleTree by Hilton
05.2022 - 05.2025
Front Office Supervisor
DoubleTree by Hilton
11.2021 - 05.2022
Front Desk Agent/Night Auditor
Hilton Garden Inn
09.2019 - 09.2021
Shift Leader
Zaxbys
09.2015 - 07.2018
High school diploma -
Riverdale High School
Some college - Education
University of Georgia