Vanessa Palma
Palmdale,CA
Summary
Assisted in administrative and clinical tasks as a medical assistant/front desk professional. Supported lab operations with over 10 years of experience. Pursued ongoing education to enhance skills. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Proactive Work Health Services
Lancaster, CA
03.2024 - Current
- Directed daily operations of front office, overseeing check-in/check-out procedures, room assignments, and guest inquiries. Supervised front desk team, promoting efficient and professional service delivery. Championed new training initiatives to elevate staff expertise and enhance customer satisfaction ratings. Cultivated strong guest relationships, proactively addressing concerns and issues. Oversaw reservation systems to ensure booking accuracy and resolve conflicts. Guided front desk agents through high-pressure scenarios, such as overbookings. Upheld brand standards by maintaining a clean and organized lobby area. Executed regular audits of cash handling procedures to ensure financial integrity.
Medical Assistant
Concentra Urgent Care
Texas
09.2023 - 11.2023
- Achieved compliance with drug screening protocols to enhance workplace safety. Streamlined workers' compensation processes, resulting in improved claim resolution times. Enhanced physical examination procedures, contributing to a healthier workforce. Improved urgent care response times, leading to better employee health outcomes. Optimized lab work efficiency, ensuring reliable diagnostic support.
Medical Assistant
Dr. Gaw Pediatrics
Lancaster, CA
01.2019 - 10.2019
- Achieved efficient management of medical records and insurance coverage, enhancing patient access to care. Improved lab work order and EKG workflows, resulting in timely diagnostics. Optimized prescription call-in procedures, elevating patient satisfaction levels.
Medical Assistant
High Desert Gastroenterology
Lancaster, CA
08.2016 - 01.2019
- Achieved efficient database management through regular updates and accurate data recording. Enhanced file organization and document accessibility, improving workflow. Delivered timely lab order entries and contributed to successful surgical procedures. Ensured accurate monitoring of patient vitals, enhancing care quality. Fostered collaboration among multiple doctors to optimize patient outcomes. Streamlined prescription issuance, ensuring compliance with medical standards. Supported lab operations effectively in both front and back office settings. Conducted rectal exams and assisted in colonoscopy procedures, contributing to patient diagnostics. Performed thorough physical exams and EKGs, supporting comprehensive patient assessments. August 2016-current.
Medical Assistant
Monterey Park Medical Center
03.2013 - 05.2015
- Oversaw EKG procedures and ensured accurate data entry. Streamlined file organization for improved accessibility. Executed venipunctures, administered vaccines, and recorded vital signs to enhance patient care. Contributed to lab operations and coordinated front and back office functions from March 2013 to May 2015.
Education
Some college - undefined
Skills
- Leadership (1 year)
- Customer service (10 years)
- Phlebotomist (8 years)
- X-Ray
- Microsoft Office (10 years)
- Front desk (4 years)
- Order entry
- Vital signs
- Communication skills
- Microsoft Excel
- Medical records
- Computer skills
- Medical terminology
- Triage
- Experience Administering Injections
- Translating (Less than 1 year)
- Excel (Less than 1 year)
- Patient Care (8 years)
- Fast Learner (Less than 1 year)
- Medical imaging
- Typing
- Medical office experience
- EKG
- Pediatrics
- Workers' compensation law
- Spanish
- Translation
- Laboratory experience
- Phlebotomy
- ICD-10
- Interpretation
- Filing
Certification
- Board Certified Autism Technician
- Driver's License
- CPR Certification
- October 2023 to October 2025
Languages
Spanish - Expert
English - Expert
Additional Information
- Skills:
- Office word, Excel, 61wpm
- Interpret business policies and manuals
- Reasoning abilities
- Bilingual; fluent speaker, writing and translating in Spanish
- Fast Learner and organizing experience
- Team member; Active listener; Social perceptiveness; reading comprehension
- Operation monitoring and control on procedures
- Phlebotomist
- Critical thinker on monitoring and coordinating tasks
Timeline
Front Office Supervisor
Proactive Work Health Services
03.2024 - Current
Medical Assistant
Concentra Urgent Care
09.2023 - 11.2023
Medical Assistant
Dr. Gaw Pediatrics
01.2019 - 10.2019
Medical Assistant
High Desert Gastroenterology
08.2016 - 01.2019
Medical Assistant
Monterey Park Medical Center
03.2013 - 05.2015