Jada Higgins
Cooper City,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
7
7
years of professional experience
Work History
Registered Behavior Technician
Creative Minds
01.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Learned specialized behavior approaches to implement behavioral strategies.
- Worked as part of collaborative team to address changing needs of children and families.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.
Desk Receptionist
SAAR Management
02.2022 - 11.2023
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Developed a thorough understanding of company policies to provide informed assistance to clients as necessary.
- Managed inventory levels of office supplies, reducing waste and maintaining an organized workspace at all times.
- Increased overall organization with effective filing systems, allowing for easy retrieval of essential records and information.
Behavior Technician
Active Community Health Center
01.2018 - 06.2022
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Education
High School Diploma -
Everglades High School
Miramar, FL06.2018
Skills
- Strong Organization
- Scheduling appointments
- File Organization
- Customer service expertise
- Telephone skills
- Data Entry
- Greeting and Seating Clients
- Office Administration
- Goal-oriented mindset
Timeline
Registered Behavior Technician
Creative Minds
01.2024 - Current
Desk Receptionist
SAAR Management
02.2022 - 11.2023
Behavior Technician
Active Community Health Center
01.2018 - 06.2022
High School Diploma -
Everglades High School
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