Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Records Director
Gonzales Healthcare Center
07.2023 - Current
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
Scheduled and conducted educational programs to explain and discuss documentation policies and practices.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Communicated with patients, ensuring that medical information was kept private.
Ordered all pharmacy supplies and kept check on inventory levels.
Removed trash and straightened counters to keep pharmacy area clean and neat.
Licensed Practical Nurse
Gonzales Healthcare Center
04.2023 - Current
Cared for wounds, provided treatments, and assisted with procedures on acute skilled unit.
Assisted with admissions, appointments, transfers, and discharges.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
Administered controlled narcotics, inserted IVs, and performed catheterizations.
Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Comforted and counseled patients and families throughout care process.
Licensed Practical Nurse
Flannery Oaks Guest House
01.2023 - 03.2023
Cared for wounds, provided treatments, and assisted with procedures.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Obtained patient vital signs and input/output measurements from inpatients.
Administered controlled narcotics, inserted IVs, and performed catheterizations.
Delivered updates in patient status to charge nurse, recording changes in medical records.
Administered medications and injections to patients.
Customer Service Representative
Pine Environmental Services
06.2019 - 04.2020
Assisted customers with a warm and professional attitude.
Handled emails, inbound calls, and outbound calls.
Managed customer accounts.
Handled billing issues and order inquiries.
Technical Service Representative
Cox Communications
01.2018 - 06.2019
Engaged in real-time troubleshooting with customers to resolve technical issues.
Maximized opportunities to sell additional or upgraded services while providing quality customer experience.
Worked in an energetic call center environment answering inbound. customer calls and handled inquiries about one or more products.
Education
Some College (No Degree) - Psychology
Louisiana State University
Baton Rouge, LA
Diploma - Nursing
Delta College of Arts And Technology
Baton Rouge, LA
10.2022
Skills
Detail Oriented
Professional Relationships
Medical Records and Documentation
Counting Narcotics
Task Delegation
Medical Records Management
Patient Assessments
Direct Patient Care
HIPAA Protocols
Documenting Incidents
Educating Families
Certification
CPR, BLS, American Heart Association
Licensed Practical Nurse - December 2022
Timeline
Medical Records Director
Gonzales Healthcare Center
07.2023 - Current
Licensed Practical Nurse
Gonzales Healthcare Center
04.2023 - Current
Licensed Practical Nurse
Flannery Oaks Guest House
01.2023 - 03.2023
Customer Service Representative
Pine Environmental Services
06.2019 - 04.2020
Technical Service Representative
Cox Communications
01.2018 - 06.2019
Some College (No Degree) - Psychology
Louisiana State University
Diploma - Nursing
Delta College of Arts And Technology
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