JADA JACKSON
Viera,FL
Summary
Experienced Business Analyst with a strong background in system improvements, data analysis, and project management. Skilled in streamlining processes and enhancing system functionality to support business objectives. Proven ability in managing diverse teams and maintaining high standards of data accuracy and confidentiality. Adept at professional communication and training, with a commitment to organizational goals and client satisfaction.
Overview
11
11
years of professional experience
Work History
Business Analyst
MaineHealth
Remote, ME
08.2022 - Current
- Enhance system functionality by recommending improvements tailored to business needs.
- Analyze operational data, surfacing insights and findings to support business and technical decisions.
- Manage projects and serve as the primary liaison between the client and multiple internal groups to clarify goals and meet standards and deadlines.
- Disseminate information regarding tools, reports, or metadata enhancements.
Document Imaging Technician II
MaineHealth
Remote, ME
05.2021 - 08.2022
- Ensured accurate and confidential handling of electronic medical records through proficient use of Solarity software.
- Operated multiple integrated software applications to ensure accuracy of medical information in patient files.
- Accurately entered data on hundreds of documents daily in a timely manner.
- Trained new employees on position purpose and program utilization.
Appointment Specialist and Donations Coordinator
Imperial Salon and Spa
Melbourne, FL
02.2020 - 02.2021
- Optimized service provider schedules by efficiently booking an average of 60 clients daily, maintaining a consistent booking rate of over 50%.
- Resolved client inquiries in person, via telephone, and email, providing information on spa procedures and cautions while troubleshooting potential conflicts.
- Coordinated with non-profit organizations to arrange monetary donations for fundraising events and auctions.
Assistant Manager
Blue Jasmine Boutique
Viera, FL
04.2019 - 11.2019
- Assisted in the hiring and employee development process; provided training, counseling, and performance appraisals while promoting team cooperation.
- Skillfully trained team of six to deliver outstanding service, resulting in an increase of customer satisfaction ratings by 30%.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Office Manager
Jumpstart – AmeriCorps
New York, NY
09.2013 - 05.2017
- Worked with senior management to recruit employees and effectively communicate the key principles of the program.
- Coordinated and assisted with employee training and socializing events within the Pace University community; encouraging strong team work while maintaining a low employee turnover rate.
- Managed and regularly updated HR files of over 30 employees while providing total privacy and discretion.
Education
Bachelor of Arts - Communication Studies
Pace University – Dyson College Of Arts And Sciences
New York, NY05.2017
Skills
- Team Leadership
- Training & Development
- Technical Support
- Process Improvement
- Database Building
- Performance data analysis
- Report Generation
- Confidentiality Protection
Timeline
Business Analyst
MaineHealth
08.2022 - Current
Document Imaging Technician II
MaineHealth
05.2021 - 08.2022
Appointment Specialist and Donations Coordinator
Imperial Salon and Spa
02.2020 - 02.2021
Assistant Manager
Blue Jasmine Boutique
04.2019 - 11.2019
Office Manager
Jumpstart – AmeriCorps
09.2013 - 05.2017
Bachelor of Arts - Communication Studies
Pace University – Dyson College Of Arts And Sciences