Jameria Walters
Birmingham,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
US Bank Service Center
Remote, Remote
11.2021 - 08.2023
- Taking 50 Plus calls threw out the week, tracked customer service cases and updated service software with customer information
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Receptionist
Marquis Medical
Birmingham, AL
07.2019 - 11.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled assignments independently with good judgement and critical thinking skills.
- Taking 50 plus calls a day Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Education
High School Diploma -
P.D Jackson Olin High School
Birmingham, AL05.2018
Skills
- Credit Card Payment Processing
- Business Development Understanding
- Microsoft Excel
- Process Transactions
- Microsoft Access
- Google Docs
- Microsoft SharePoint
- Team Development
- Microsoft PowerPoint
- Microsoft Word
- Data Entry
- Transaction Processing
- Account Management
- Inbound and Outbound Calling
- Active Listening
- Administrative Support
- Scheduling
- Organization skills
Timeline
Customer Service Representative
US Bank Service Center
11.2021 - 08.2023
Receptionist
Marquis Medical
07.2019 - 11.2021
High School Diploma -
P.D Jackson Olin High School