Jada Jones

Medical Call Center Representative Support

• Managed high-volume inbound and outbound patient calls, scheduling appointments, and verifying patient information.
• Documented patient interactions, messages, and referrals, in EMR/EHR while maintaining HIPAA compliance.
• Provided clear patient education and resolved concerns with professionalism and empathy.
• Called and faxed pharmacies to submit prescriptions and refills.

Clinical Back Office Support

• Roomed patients, obtained vital signs, and prepared exam rooms for providers.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Administered injections and assisted with clinical procedures per provider orders.
• Updated EMR documents accurately to support efficient patient flow and continuity of care.
• Sanitized, restocked, and organized exam rooms and medical equipment.

• Assisted in patient intake processes and recorded vital signs accurately.
• Maintained electronic health records and ensured data accuracy compliance.
• Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
• Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
• Assisted patients with physical therapy exercises for pain management. Including, the use of electrodes.

Clinical Training

• Supported front office and clinical operations by greeting patients, answering phones, scheduling and rescheduling appointments, verifying insurance, and collecting co-pays.
• Roomed patients, prepared exam rooms, and assisted with eye tests and examinations under provider supervision.
• Documented patient information in EMR (eClinicalWorks) and managed records through scanning, faxing, emailing, and filing.
• Maintained a clean and sterile clinical environment by following infection control and end-of-day sanitization protocols.