Jada Junior
Gonzales,USA
Summary
Versatile professional with expertise in banking, supervisory roles, retail, and customer service. Provides accurate data for patient service reimbursement and facilitates effective communication among clients, staff, providers, and insurance payers. Experienced Substitute Teacher skilled in managing classroom discussions, mentoring students, and implementing intervention plans while maintaining discipline.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Kelly Temporary Services
Donaldsonville, Louisiana
08.2025 - Current
- Delivered instruction across various subjects by adhering to lesson plans.
- Engaged students in learning through proactive classroom activity management.
- Partnered with regular teachers to maintain educational continuity and support student learning.
- Applied behavioral management strategies to foster a positive classroom environment.
- Adapted teaching methods to address diverse learning styles and individual needs.
- Assessed student understanding using informal evaluations and feedback techniques.
Call Center Advocate
Conduent
01.2025 - 07.2025
- Managed high volume of incoming customer calls about healthcare benefits, ensuring timely support during annual enrollment period.
- Resolved customer issues using effective communication and problem-solving techniques, enhancing customer satisfaction.
- Assisted customers with inquiries about health savings accounts and expense coverage, guiding them within compliance guidelines.
- Supported members in establishing HSA and FSA accounts to enhance health equity during open enrollment.
- Navigated multiple CRM, EMR, and insurance verification systems for accurate data entry.
- Adhered to HIPAA regulations while handling sensitive customer information.
Vault Teller / Customer Service
Hancock Whitney Bank
Gonzales, LA
08.2022 - 12.2024
- Executed bank and vault transactions, ensured accurate drawer balance of cash, checks, and deposits, and delivered professional customer service.
- Verified customer and account information during each transaction with meticulous attention to detail.
- Updated account information and effectively promoted products and services to meet customer needs.
- Maintain the security and confidentiality of customer information at all times.
Cashier / Customer Service
Popingo's Retail Convenience Store
Gonzales, LA
01.2017 - 01.2021
- Operated cash register, processed transactions accurately, maintained organized work area, and ensured cash drawer accuracy.
- Served as point of contact, providing exceptional customer service and fostering positive customer experiences.
- Collaborated with team to assist diverse customers and facilitate effective communication among staff members.
Floor Supervisor / Customer Service
Tommy Hilfiger Retail Clothing Store
Gonzales, LA
01.2014 - 01.2017
- Managed daily operations, supervised team members, communicated effectively, and ensured customer satisfaction through consistent service standards.
- Prioritized tasks, fostered employee relationships, motivated staff, and delegated responsibilities in fast-paced environment.
- Maintained merchandise levels, minimized shortages through loss prevention procedures, and aligned team efforts with store sales plans and business goals.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL01.2024
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL01.2024
Skills
- Medical billing and coding
- Classroom management
- Student assessment
- Customer service
- Effective communication
- Accounts receivable management
- Collections and payment posting
- Co-pay and deductible processing
- Co-insurance calculations
- Explanation of benefits (EOBs)
- Revenue cycle management
- Government payers (Medicare & Medicaid)
- Third-party payer interactions
- Electronic health records (EHR)
- Electronic medical records (EMR)
- Managed care plans (HMO, PPO, POS)
- Workers' compensation processing
- Insurance verification and claims
- CMS 1500 and CMS 1450 forms
- Front office operations management
- Medical office procedures
- Appointment scheduling
- Medical terminology expertise
- Anatomy and physiology knowledge
- HIPAA compliance adherence
- Problem solving
- Time prioritization
- Attention to detail
- Conflict resolution
- Adaptability strategies
Volunteer Experience
Junior Achievement, Baton Rouge, LA, 01/2023, Present, Financial Advisor, Teach skills necessary to succeed in life and work., Provide instruction to kids of all ages about the value of money and money literacy., Serve as a positive role model.
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Substitute Teacher
Kelly Temporary Services
08.2025 - Current
Call Center Advocate
Conduent
01.2025 - 07.2025
Vault Teller / Customer Service
Hancock Whitney Bank
08.2022 - 12.2024
Cashier / Customer Service
Popingo's Retail Convenience Store
01.2017 - 01.2021
Floor Supervisor / Customer Service
Tommy Hilfiger Retail Clothing Store
01.2014 - 01.2017
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Diploma - Medical Billing and Coding
Ultimate Medical Academy