Jada Lee
6913 Alma St
Summary
Dynamic customer service professional with proven expertise at Comfort Inn & Suites, excelling in guest satisfaction and conflict resolution. Skilled in problem-solving and cash handling, I effectively manage high-pressure situations, ensuring a seamless experience for guests while fostering teamwork and collaboration. Committed to delivering exceptional hospitality services.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Comfort Inn & Suites
Dallas
11.2023 - Current
Oversaw customer check-in and check-out operations to optimize guest satisfaction. Prioritized and addressed customer requests to elevate service quality. Maintained composure in high-pressure situations with dissatisfied customers. Resolved urgent issues related to noise and maintenance to ensure guest safety and comfort.
Customer Service Representative
Walmart
4801 S Cooper St Arlington, TX 76017 United State
06.2022 - 2024
Assisted customers with returning and exchanging items. Provided support by prioritizing customer issues related to products. Maintained composure while addressing concerns of upset customers during peak times.
Education
Ultrasound Technician
University of North Texas
Denton, TXHigh School Diploma -
Mansfield Summit
1071 Turner Warnell Rd Arlington, TX 76001 United 2025
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Listening skills
- Reservation systems
- Front desk management
- Sales expertise
- Conflict management
- Computer skills
- Problem-solving
- Teamwork and collaboration
- Office organization
- Leadership
- Integrity
Timeline
Front Desk Agent
Comfort Inn & Suites
11.2023 - Current
Customer Service Representative
Walmart
06.2022 - 2024
Ultrasound Technician
University of North Texas
High School Diploma -
Mansfield Summit