Jada Mayes
Columbia,SC
Summary
Detail-oriented enrollment specialist experienced in managing health insurance processes. Proven ability to educate clients on benefits and coverage, while ensuring accurate data entry and compliance. Seeking to leverage expertise to improve client engagement and operational efficiency.
Overview
6
6
years of professional experience
Work History
Inbound/Customer Service Representative
Cotiviti Healthcare
Remotoe, SC
2024.05 - 2026.07
- Assisted customers with inquiries and service requests, ensuring timely and accurate responses.
- Resolved customer issues by applying effective communication and problem-solving skills, enhancing customer satisfaction.
- Educated clients on healthcare services and insurance processes, facilitating informed decision-making.
- Accessed and updated customer information accurately using Cotiviti's systems.
- Documented customer interactions in compliance with company policies and procedures.
Enrollment Specialist
Cigna
Remote , SC
2022.04 - 2024.05
- Managed enrollment processes for diverse health insurance plans.
- Assisted clients in understanding benefits and coverage options.
- Coordinated communication between clients and internal departments.
- Reviewed applications for accuracy and completeness.
- Developed training materials for new enrollment procedures.
Collections Specialist
Apria Healthcare
Remote, SC
2020.01 - 2022.03
- Managed patient accounts to ensure timely collection of outstanding balances.
- Developed payment plans to assist patients in managing their debts effectively.
- Communicated with patients regarding payment options and account inquiries.
- Processed payments and recorded transactions accurately in financial systems.
- Coordinated with insurance companies for claim follow-ups and resolutions.
Education
High School Diploma -
Westwood Highschool
Blythewood, SC2018-06
Skills
- Customer service
- Healthcare coordination
- Client onboarding
- Healthcare coordination
- Issue resolution
- Data entry
- Healthcare coordination
Timeline
Inbound/Customer Service Representative
Cotiviti Healthcare
2024.05 - 2026.07
Enrollment Specialist
Cigna
2022.04 - 2024.05
Collections Specialist
Apria Healthcare
2020.01 - 2022.03
High School Diploma -
Westwood Highschool