JADA MCDONALD
Clayton Technology Center
Atlanta,GA
4
years of professional experience
Psychology student with a Biological Sciences minor and current clinical support experience in patient intake, charting, clinical documentation, specimen handling, and vital sign recording. Detail-oriented and organized with strong communication, interpersonal, and patient-support skills. Seeking to contribute to pediatric neurotrauma research through research protocol support, participant interaction, accurate documentation, and data organization.
Work History
Clinical Support Teacher Intern
6 Months- Assist clinical staff with patient intake, charting, and clinical documentation while maintaining accuracy, organization, and attention to detail.
- Support routine laboratory procedures, specimen handling, and vital sign recording in a clinical setting.
- Facilitate professional patient interactions and support clinical staff with routine patient-care activities.
- Maintain patient confidentiality and organized documentation while supporting a clean, safe clinical environment.
- Observe healthcare professionals and develop familiarity with clinical workflows, patient care, and medical terminology.
Customer Service Representative
2 Years 5 Months- Provide professional support to members, guests, and visitors by answering questions, providing information, and assisting with program registration.
- Manage front desk operations including check-ins, scheduling assistance, payments, and accurate record handling.
- Resolve concerns professionally while managing multiple requests and maintaining an organized environment.
- Communicate effectively with individuals from diverse backgrounds and collaborate with team members to address issues.
Customer Advocate
1 Year 6 Months- Addressed customer questions and concerns while providing accurate, timely solutions and maintaining detailed records of interactions.
- Built professional relationships through active listening, clear communication, and individualized support.
- Collaborated with team members to identify issues, communicate feedback, and improve service processes.
Education
B.S. - Psychology, Biological Sciences
Expected May 2027
Skills
Clinical: Patient Intake; Patient Interaction; Clinical Documentation; Charting; Medical Records; Specimen Handling; Vital Sign Recording; Patient Confidentiality; Medical Terminology
Research/Administrative: Research Documentation; Data Organization; Data Accuracy; Documentation; Attention to Detail; Clerical Accuracy; Participant Communication; Organization
Technology: Microsoft Word; Microsoft Excel; Microsoft Office; Windows
Professional: Communication; Interpersonal Skills; Team Collaboration; Adaptability; Customer Service
Timeline
Clinical Support Teacher Intern
The Willow School
02.2026 - CurrentRead More
Customer Service Representative
Clayton Technology Center
03.2024 - CurrentRead More
Customer Advocate
FleetPride Inc.
08.2022 - 02.2024Read More
Georgia State University
B.S. from Psychology, Biological Sciences
Read More