Jada Payton
Mocksville,NC
Overview
11
11
years of professional experience
Work History
Bank Teller
Members Credit Union
10.2023 - Current
- I accept deposits, issue checks or savings withdrawal slips and record night banking hours for mail deposit purposes as needed to ensure the timely capture of funds from accounts
Call Center Representative
Members Credit Union
06.2022 - 10.2023
- Respond to customer inquiries and complaints in a timely and professional manner
- Resolve customer issues and provide solutions to customer inquiries
- Process customer transactions such as deposits, withdrawals, transfers, and loan payments
- Provide customer service support for online banking and mobile banking
Call Center Representative
AT&T Mobility
07.2021 - 05.2023
- Overcame objections using friendly, persuasive strategies
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Set up appointments with interested customers according to schedule availability.
Call Center Representative
National Wholesale Co
08.2019 - 06.2021
- I achieved high satisfaction rating through proactive one-call resolutions of customer issues
General Manager
Sonic
04.2014 - 08.2019
- I managed budget implementations, employee reviews, training, schedules and contract negotiations and maintained relationships with customers and suppliers through account development.
Education
Associate degree -
Davidson County Community College
Skills
- I am extremely dedicated to learning, and team oriented I know with my strong organizational skills the ability to carry out tasks with minimal supervisionI be the best fit for the job
Timeline
Bank Teller
Members Credit Union
10.2023 - Current
Call Center Representative
Members Credit Union
06.2022 - 10.2023
Call Center Representative
AT&T Mobility
07.2021 - 05.2023
Call Center Representative
National Wholesale Co
08.2019 - 06.2021
General Manager
Sonic
04.2014 - 08.2019
Associate degree -
Davidson County Community College