Dedicated customer service representative with expertise in service marketing and CRM systems. Proven ability to communicate effectively and solve problems efficiently. Committed to enhancing customer engagement and achieving service excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
RUI
Dallas, Texas
11.2024 - 02.2026
Sold internet packages (fiber, broadband, wireless) to new and existing customers, contributing to revenue growth.
Clearly explained service features, pricing, and contract terms, enhancing customer understanding and satisfaction.
Identified customer needs and recommended tailored plans and add-ons, improving customer retention.
Documented customer interactions in the CRM system for future reference.
Coordinator of Member Engagement
Signify Health
Dallas, Texas
02.2021 - 10.2024
Executed average of 50 outbound calls per hour using automatic dialer for scheduling health evaluations.
Followed over 20 approved scripts to ensure clear communication and member comfort.
Documented all customer interactions and call details for accurate record-keeping.
Utilized scheduling software to enhance resource optimization and availability.
Medical Claims Specialist
American Oncology Network
Macon, GA
09.2017 - 02.2021
Processed and reviewed oncology patient medical claims, ensuring accurate reimbursements for providers and timely support for patients.
Collaborated with healthcare providers to resolve claim discrepancies swiftly, enhancing overall claim accuracy.
Utilized electronic health record systems for precise data entry and retrieval.
Communicated with patients regarding claim statuses and requirements, providing clear guidance and support throughout the process.