Jada Potts
Hamilton ,MO
Summary
Efficient Health Unit Coordinator with strong communication skills. Experienced in answering calls, relaying messages, and assisting nursing staff to ensure a well-organized unit. Skilled in maintaining patient records and addressing patient needs promptly. Proven ability to manage time effectively and handle customer interactions professionally.
Overview
3
3
years of professional experience
Work History
Health Unit Coordinator
University Health Hospital
09.2023 - Current
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhance communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assist nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assemble and maintain patient medical records and other documents related to patient care.
- Respond to patient call lights to expedite appropriate follow-through.
Barista
Dunkin Donuts & Baskin Robbins
06.2023 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Crew Member
Dairy Queen Grill & Chill
03.2022 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Cameron High School
Cameron, MO05-2023
Skills
- Process improvement strategies
- Resource optimization
- Unit reception
- Inventory and restocking
- Customer Service
- Problem-solving abilities
- Multitasking
Timeline
Health Unit Coordinator
University Health Hospital
09.2023 - Current
Barista
Dunkin Donuts & Baskin Robbins
06.2023 - 08.2023
Crew Member
Dairy Queen Grill & Chill
03.2022 - 06.2022
High School Diploma -
Cameron High School