Jada Prestage
Satsuma
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and satisfaction at Foosacklys by resolving conflicts with empathy and critical thinking. Skilled in customer service and data entry, I significantly contributed to retention through active listening and personalized solutions, showcasing my ability to build strong relationships and improve company-customer rapport.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative /Front End Cashier
Foosacklys
05.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by providing the consumer with discounts, gift cards,
- Developed rapport with customers through active listening skills, leading to higher retention and satisfied customers
Education
Vocational Degree - Cosmetology
Alabama School of Nail Technology And Cosmetology
Saraland, AL05-2024
High School Diploma -
Satsuma Highschool
Satsuma, AL05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call experience
- Computer proficiency
Timeline
Customer Service Representative /Front End Cashier
Foosacklys
05.2021 - Current
Vocational Degree - Cosmetology
Alabama School of Nail Technology And Cosmetology
High School Diploma -
Satsuma Highschool
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