Jada Pritchett
Dallas,TX
Summary
Accomplished 6 years in the United states Air Force working as a 911 dispatcher, Area Supervisor, Alarm monitor, Patrolman and Presidential Support member. Experienced using multiple software such as AFJIS, Microsoft Teams, Microsoft Outlook, and Vindicator. Worked in extremely fast paced environments with Distinguished Visitors. Holds a TS/SCI security clearance.
Overview
5
5
years of professional experience
Work History
Area Supervisor
United States Air Force
07.2021 - 08.2024
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted routine inspections to check quality and compliance with established specifications.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Planned sequence of operations and established schedule.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Dispatcher/BDOC Controller
United States Air Force
05.2020 - 07.2021
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Alarm Monitor
United States Air Force
07.2019 - 05.2020
- Questioned callers to determine locations and nature of problems to determine type of response needed.
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Troubleshot systems remotely to assist clients with resetting and bypassing alarm systems.
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
- Recorded dates, times, destinations and types of calls or messages received and transmitted, using AFJIS.
Education
High School Diploma -
Madison High School
Madison Heights, MI05.2018
Skills
- Risk Analysis
- Project Planning
- Information Gathering
- Prioritization
- Situational Awareness
- Active Listening
- EMS Dispatch
- Information Gathering and Relay
- Problem-Solving
- Works Well Under Pressure
- Multitasking
Timeline
Area Supervisor
United States Air Force
07.2021 - 08.2024
Dispatcher/BDOC Controller
United States Air Force
05.2020 - 07.2021
Alarm Monitor
United States Air Force
07.2019 - 05.2020
High School Diploma -
Madison High School
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