Jada Ramsey
Gulfport,MS
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
8
8
years of professional experience
Work History
Certified Nurse Assistant
Fulton Center For Rehabilitation And Healthcare
Gloversville, NY
06.2025 - Current
- Provided compassionate care to patients, ensuring comfort and safety throughout daily activities.
- Assisted with daily living tasks, promoting independence and enhancing quality of life for patients.
- Monitored vital signs and reported significant changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop individualized care plans tailored to patient needs.
Patient Access Representative
Ochsner Health Center
Gulfport
08.2024 - 05.2025
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Greet and direct visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Call patients to confirm scheduled appointments and obtain additional details.
- Carry out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Manage front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Receptionist
Cooperstown center
Cooperstown, NY
09.2023 - 05.2024
- Greet visitors and provide them with assistance.
- Answer incoming calls, take messages, and transferr calls to appropriate departments or personnel.
- Schedule appointments for clients, customers, and other visitors.
- Assist in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Manage all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
CNA
Cooperstown center
Cooperstown, NY
09.2023 - 05.2024
- Provide assistance with activities of daily living, including bathing, dressing and grooming.
- Assist patients in ambulation and transfers using proper body mechanics.
- Perform vital sign assessments, such as taking blood pressure and temperature.
- Observe patients for any physical or emotional changes, report findings to medical staff immediately.
Customer Service Representative
Apple
Gulfport, MS
01.2022 - 09.2023
- Answer customer inquiries and provided accurate information regarding products and services.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Gather customer feedback through surveys and used the data to improve customer service.
- Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
PCA
Singing River Hospital
Gulfport, MS
05.2021 - 08.2023
- Assist with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
- Organize paperwork related to patient records such as lab results or physician orders prior to filing it away.
- Use clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
- Document information in patient charts and communicated status updates to interdisciplinary care team.
Representative
Molina Healthcare
Gulfport, MS
03.2022 - 02.2023
- Provide customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Respond promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Process paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
Cashier
Wendys Restaurant
Waveland, Mississippi
07.2017 - 08.2019
- Processed payments with cash register and credit card machines.
- Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
- Assisted in closing procedures such as counting money, restocking supplies, cleaning equipment and organizing storeroom inventory.
Education
Associate of Science - Secretarial Studies And Office Administration
Bishop State Community College
Mobile, ALTrade -
SAAD HEALTH CARE
Mobile, AL04-2023
High School Diploma -
Gulfport High School
Gulfport, MS05-2019
Skills
- Clerical Support
- File Management
- Basic accounting
- Calendar Management
- Professional and polished presentation
- Meticulous and organized
REFERENCES
- Symeca Friedman (228) 271-8858
- Mekhiya meyers - (601) 812-1337
- Blanc Goodman - (504) 209-3598
- Keisha Stewart - (228) 234-2950
Timeline
Certified Nurse Assistant
Fulton Center For Rehabilitation And Healthcare
06.2025 - Current
Patient Access Representative
Ochsner Health Center
08.2024 - 05.2025
Receptionist
Cooperstown center
09.2023 - 05.2024
CNA
Cooperstown center
09.2023 - 05.2024
Representative
Molina Healthcare
03.2022 - 02.2023
Customer Service Representative
Apple
01.2022 - 09.2023
PCA
Singing River Hospital
05.2021 - 08.2023
Cashier
Wendys Restaurant
07.2017 - 08.2019
Associate of Science - Secretarial Studies And Office Administration
Bishop State Community College
Trade -
SAAD HEALTH CARE
High School Diploma -
Gulfport High School