Jada Robles
Lake Hiawatha,NJ
Summary
Hardworking and experienced in leading teams to effectively provide high-quality service. Known for excellence in hospitality. Friendly with a significant track record of creating excellent service environments. Ability to ensure a loyal customer base through building personal relationships with guests. Committed to training and supporting the team in their everyday activities.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Harvest Restaurants
Morris Plains, NJ
02.2019 - Current
- Administered payroll + completed scheduling
- Executed billing tasks and recorded information in company databases.
- Oversee employee work in FOH + BOH to ensure compliance with company policies, regulations, & food safety guidelines.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Created and implemented action plans to address cost control issues.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
- Answered telephones and completed financial transactions for multiple store locations
- Collaborated on hiring and termination decisions with management.
- Met or exceeded sales goal every month + assist in monitoring P&L charts
- Oversee LBW inventory + ordering operation for several multimillion dollar stores, all while maintaining low beverage cost & percentage's
Lead Server
Restaurant Serenade
Chatham, NJ
03.2018 - 02.2019
- Captain server
- Trainer + staff overseer
- Assist closing manager on Sunday
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Developed and maintained positive working relationships with others to reach business goals
Server
Grain And Cane Bar And Table
Berkeley Heights, NJ
02.2017 - 01.2018
- Executed quality assurance practices to ensure positive customer dining experiences.
- Delivered quality service by providing warm and welcoming environment.
- Ensured all food was prepared on-time and according to specifications.
- Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.
Education
High School Diploma -
Kearny High School
Kearny, NJ06.2012
Skills
- Multitasking skills
- Excelled in training
- Team leadership
- Food and beverage preparation
- Upselling techniques
- Problem-solving
- High energy
- Friendly demeanor
- Sanitation requirement knowledge
- Ordering and invoicing control
- ServeSafe certified
- Bar smarts certified
- Analytical and critical thinking with excellent communication skills
Timeline
Assistant General Manager
Harvest Restaurants
02.2019 - Current
Lead Server
Restaurant Serenade
03.2018 - 02.2019
Server
Grain And Cane Bar And Table
02.2017 - 01.2018
High School Diploma -
Kearny High School
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