Jada Shannon
Yorktown,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Dunkin Donuts
Pualetta
Yorktown
07.2026 - Current
- Delivered exceptional customer service by warmly greeting guests, taking accurate orders, answering questions, and creating a positive customer experience.
- Communicated effectively with customers and coworkers in a fast-paced, high-volume environment while maintaining professionalism and a friendly attitude.
- Worked collaboratively as part of a team to efficiently serve customers, prepare orders, and maintain smooth daily operations.
- Adapted quickly to changing customer needs and busy periods while consistently providing efficient, reliable, and courteous service.
- Built positive relationships with customers through professional communication, active listening, and a welcoming attitude.
Buffalo Wild Wings Server
Jessica N.
Yorktown
12.2025 - Current
- Communicated clearly and professionally with guests, coworkers, kitchen staff, and management to ensure efficient and accurate service.
- Demonstrated strong multitasking and time-management skills while taking orders, delivering food and beverages, checking on guests, processing payments, and maintaining table cleanliness.
- Remained calm, friendly, and professional during high-volume periods and challenging customer interactions, using effective problem-solving and conflict-resolution skills.
- Worked closely with a team to coordinate orders and provide smooth, efficient service while supporting coworkers when needed.
- Maintained awareness of food safety, cleanliness, and workplace safety procedures to help provide a safe environment for guests and staff.
YMCA Swim Instructor
Katelyn H.
Yorktown
02.2024 - 06.2025
- Provided exceptional customer service while creating a welcoming, positive, and safe environment for swimmers of all ages and skill levels.
- Prioritized safety and security by monitoring pool areas, enforcing safety procedures, and responding quickly and appropriately to emergencies.
- Demonstrated reliability, flexibility, and strong interpersonal skills while managing multiple responsibilities in a fast-paced environment.
- Built positive relationships with members and families through professionalism, patience, empathy, and dependable service.
Raising Canes Crew Member
Paul O.
Yorktown
12.2022 - 05.2024
- Managed multiple responsibilities, including order taking, food preparation, cash handling, cleaning, restocking, and customer support.
- Communicated effectively with customers and team members in a fast-paced, high-volume environment.
- Responded to customer concerns with patience, active listening, and problem-solving skills to help ensure customer satisfaction.
- Maintained a clean and safe work environment by following food safety, sanitation, and company procedures.
Education
Cosmetology
Asher Institute of Hampton
Hampton, VA 09.2024 - 04.2025
Grafton Highschool
Yorktown, VASkills
- Customer Service
- Safety & Security Procedures
- Emergency Response
- Verbal & Written Communication
- Conflict Resolution
- Problem Solving
- Team Collaboration
- Multitasking
- Adaptability
- Professionalism
- Hospitality
- RelationsService
- Situational Awareness
- Stress Management
- Time Management
Timeline
Dunkin Donuts
Pualetta
07.2026 - Current
Buffalo Wild Wings Server
Jessica N.
12.2025 - Current
Cosmetology
Asher Institute of Hampton
09.2024 - 04.2025
YMCA Swim Instructor
Katelyn H.
02.2024 - 06.2025
Raising Canes Crew Member
Paul O.
12.2022 - 05.2024
Grafton Highschool