Jada Sloan
Hampton,GA
Summary
Dynamic professional with a proven track record at VeLove Transportation, excelling in complex problem-solving and team collaboration. Demonstrated expertise in maintaining confidentiality and patient care, enhancing customer satisfaction and operational efficiency. Skilled in data entry and appointment scheduling, achieving a significant improvement in service delivery and client communication. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Non-Emergency Medical Transportation Dispatcher
VeLove Transportation
03.2023 - 08.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted in resolving customer complaints and grievances.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Gate Agent Supervisor
Airport Terminal Services (Frontier Airlines)
09.2022 - 03.2023
- Managed passenger check-in by verifying customers' travel documentation.
- Monitored gate areas and addressed security situations with management.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
CNA/Med Tech
Phoenix Assisted Care
08.2020 - 12.2022
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
Chat Support Agent/Team Lead
Chime Solutions
01.2021 - 07.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Delivered prompt service to prioritize customer needs.
Server Trainer
Bay Breeze
11.2014 - 05.2016
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
Education
Associate of Science - Nursing
Gwinnett Technical College
05.2026
High School Diploma -
Lovejoy High School
Hampton, GA05.2015
Skills
- Work order entry
- Team Collaboration
- Quality Assurance
- Maintaining confidentiality
- Patient Care
- Complex Problem-Solving
- Medical terminology knowledge
- Phone Etiquette
- Billing management
- Appointment Scheduling
- Data Entry
- Data Collection
Certification
- CNA - Certified Nurse Assistant
- Licensed Med Tech
- CPR Training
Timeline
Non-Emergency Medical Transportation Dispatcher
VeLove Transportation
03.2023 - 08.2024
Gate Agent Supervisor
Airport Terminal Services (Frontier Airlines)
09.2022 - 03.2023
Chat Support Agent/Team Lead
Chime Solutions
01.2021 - 07.2022
CNA/Med Tech
Phoenix Assisted Care
08.2020 - 12.2022
Server Trainer
Bay Breeze
11.2014 - 05.2016
Associate of Science - Nursing
Gwinnett Technical College
High School Diploma -
Lovejoy High School
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