ALICIA BARAJAS
WHITTIER,CA
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher
Reliable Dispatcher with our 6 years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills.
Overview
21
21
years of professional experience
Work History
Transportation Dispatcher
Kroger
10.2022 - Current
- Post bids for starting shift drivers.
- Check attendance hotline every 30 minutes.
- Dispatch returned drivers based on workload needed for the day.
- Update Supplemental report with backhaul picked up.
- Route overhangs and update overhang report.
- Route Bakery loads and send email.
- Create vendor pick-ups for next day or as needed and add to Supplemental report.
- Create milk crates and nestable transfers.
- Update yard report (MDS) and audit trailers coming in with transfers.
- Print and update Temp Check Report every 3 hours.
- Provide assistance to drivers and store associates over the phone.
- Assist driver updating delays on trip sheets when having PeopleNet issues.
- Responding to incoming emails concerning transportation concerns or news.
- Problem solving unexpected issues that may arise throughout length of shift.
Shipping Coordinator
Capitol Food Company
12.2018 - 09.2022
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- · Developed strong relationships with customers through proactive communication and problem-solving support.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Create FedEX and UPS labels.
- Managed warehouse team preparing orders for next day deliveries.
- Run daily report to ensure schedule deliveries are not missed.
- Request delivery as well as receiving appointments.
- Send end of day Recap.
- General office duties.
Customer Service Representative / Dispatcher
Phoenix Warehouse 3PL
01.2017 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products and services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assist in shipping and receiving office.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Investigated and resolved customer inquiries and complaints in a timely manner.
- General office duty.
Dispatcher Clerk
Performance Team
11.2015 - 12.2016
- Request delivery appointments.
- Communicate discrepancies prior to closing out orders.
- Run daily inventory reports.
- Pay attention to details entered in customer's account before shipping out product.
- Create labels for orders processed and ready to ship.
- Answer emails and calls in timely manner.
- Maintain an accurate trailer report.
- General office duties.
Dispatcher
Ramos Distribution
08.2012 - 02.2014
- Distribute newspaper according to zip codes and routes.
- Maintained an updated daily report on bundle shortages.
- Maintain a close relationship with temp agency for temp drivers when needed.
- Cover delivery routes when needed.
Collections
Consumer Portfolio Services
09.2003 - 05.2007
- Reviewed aged receivables regularly, prioritizing collections activities accordingly to maximize results efficiently.
- Set payment arrangements to bring account up to date.
- Process payments.
- Keep accurate information on customers account.
- Enter detailed summary of all calls taken.
- Answer emails and calls in timely manner.
- General office duties.
Education
Certified Medical Assistant - Medical Assistant
Everest College
City Of Industry, CA02.2012
High School Diploma -
Bell High School
Bell, CA05.1998
Skills
- Conflict resolution techniques
- Team Collaboration
- Documentation and paperwork
- Trucking dispatching
- Customer Relations
- Route Planning
- Work order entry
- Record Keeping Abilities
- Oral and written communications
- Inventory control knowledge
- Telephone Etiquette
- Call center environments
- Schedule Coordination
- Data Entry
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective Communications
- Microsoft Office
- Routing orders
- Biligual
Languages
Spanish
Full Professional
Timeline
Transportation Dispatcher
Kroger
10.2022 - Current
Shipping Coordinator
Capitol Food Company
12.2018 - 09.2022
Customer Service Representative / Dispatcher
Phoenix Warehouse 3PL
01.2017 - 12.2018
Dispatcher Clerk
Performance Team
11.2015 - 12.2016
Dispatcher
Ramos Distribution
08.2012 - 02.2014
Collections
Consumer Portfolio Services
09.2003 - 05.2007
Certified Medical Assistant - Medical Assistant
Everest College
High School Diploma -
Bell High School