Jada Smith
Montgomery ,AL
Summary
Dynamic professional with a proven track record at Lowe's, enhancing customer loyalty through exceptional service and active listening. Excelled in high-stress situations, leveraging critical thinking and relationship-building skills. Demonstrated adaptability and a friendly, positive attitude, significantly improving customer satisfaction and engagement.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowe's
Troy, AL
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Barista
Dunkin
Montgomery, AL
02.2022 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Associate
Frutta Bowls
Montgomery, AL
06.2021 - 01.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Master Of Criminal Justice - Law
Troy University
Troy, ALPike Road High School
Pike Road, AL05.2023
Skills
- Active listening
- Critical thinking
- Relationship building
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
Additional Information
I am also a proud member of The Sparkle Club, an organization dedicated to providing invaluable community service to our surrounding areas. The club fosters team-building opportunities and encourages the formation of meaningful relationships and bonds with fellow members. The Sparkle Club exemplifies excellence in its commitment to making a positive impact and enriching the lives of those it serves.
Timeline
Customer Service Representative
Lowe's
01.2025 - Current
Barista
Dunkin
02.2022 - 08.2023
Associate
Frutta Bowls
06.2021 - 01.2022
Master Of Criminal Justice - Law
Troy University
Pike Road High School