Jada Snell

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Work the Customer Service counter as well as watching bowling lanes, assisting the customer on the lanes, cleaning lanes, also assisting parties as a party host.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Stocked, tagged and displayed merchandise as required.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Assisted customers with product selection in store and over the phone. Restocked inventory and worked the cashier.