Jada Stepp
Utica,MI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Jungle Java
Clinton Township, MI
11.2018 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Helped clients plan themed events for young children
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Waitress
Olive Garden
Chesterfield, MI
11.2020 - 02.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Applied comprehensive knowledge of wine to increase daily beverage sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Waitress
Greek Jalapeno
Waterford, MI
10.2016 - 09.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Seasonal Staff
Orange Leaf Frozen Yogurt
Macomb, MI
04.2019 - 08.2019
- Greeted incoming customers and provided reliable, friendly customer service.
- Monitored refrigeration, freezer and cooling areas for proper functioning
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
- Notified supervisor and peers of low product inventory and customer complaints.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
Education
Associate of Arts - Business Administration And Management
Oakland University
Rochester, MI05.2024
High School Diploma -
Dakota High School
Macomb, MI06.2020
Skills
- Program Optimization
- Policy Development and Enforcement
- Administrative Management
- Supplier Monitoring
- Business Leadership
- Finance and Accounting Oversight
- Data Consolidation
Certification
- Licensed Real Estate Agent - October 2021 - Current
Timeline
Waitress
Olive Garden
11.2020 - 02.2021
Seasonal Staff
Orange Leaf Frozen Yogurt
04.2019 - 08.2019
General Manager
Jungle Java
11.2018 - Current
Waitress
Greek Jalapeno
10.2016 - 09.2019
Associate of Arts - Business Administration And Management
Oakland University
High School Diploma -
Dakota High School
- Licensed Real Estate Agent - October 2021 - Current
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