Jada Stewart
Billings,MT
Summary
Dynamic and results-driven professional with a proven track record of delivering administrative, managerial, and clerical support in a fast-paced environment. Experienced in increasing productivity by 15% and reducing errors by 20%. Adept at providing excellent customer service and resolving complex issues professionally.
Overview
10
10
years of professional experience
Work History
Legal Intake Specialist
Top Dog Law
09.2024 - Current
- Gathered critical case details while serving as initial client liaison.
- Conduct preliminary case evaluations to determine eligibility and legal needs
- Ensured accurate and secure handling of client information in databases.
- Handle high-volume calls, emails, and inquiries with professionalism and empathy
- Ensured adherence to company policies, legal standards, and confidentiality commitments.
Legal Intake Representative
Reciprocity Industries
05.2024 - 09.2024
- Gathered and authenticated client details using phone communication.
- Determined client eligibility using established requirements.
- Delivered clear guidance on processes and offered relevant resources to clients.
- Guarantee quality through compliance with standards and recommending enhancements.
- Maintained awareness of campaign specifications through continuous learning.
- Supported clients in contract processes.
Legal Service Specialist
Epiq Global Solutions
09.2022 - 02.2024
- Welcomed visitors and managed incoming inquiries.
- Revise and manage presentations, forms, databases and spreadsheets.
- Managed office relocations and supply procurement.
- Established efficient document scanning and delivery process.
- Planned and coordinated various aspects of service delivery.
- Partnered across departments to ensure prompt and precise completion of service deliveries.
Remote Reservations Agent
Hotel Planner
01.2021 - 09.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Maintained awareness of types of rooms available in different resort locations.
- Handled billing information over phone.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Leasing Agent
Muesing Management
07.2020 - 01.2021
- Draft lease agreements and verify correctness of associated paperwork.
- Processed security deposits and lease-related fees efficiently.
- Addressed tenant inquiries and requests swiftly.
- Oversee client intake process, analyze legal documentation and conduct preliminary case assessments.
- Fostered strong client relationships through empathetic communication.
- Communicate company goals and reassure clients to ensure satisfaction
- Streamlined client intake processes by conducting thorough eligibility assessments and maintaining detailed documentation for legal proceedings
- Maintain accurate records of all leases and tenant information
- Develop and maintain relationships with landlords and tenants
- Handle tenant complaints and disputes
Material Handler Technician
Roche Diagnostics
01.2020 - 07.2020
- Transported inventory items to appropriate locations.
- Performed cycle counts and inventory control to accurately track product levels.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Received and unpacked shipments and new equipment as directed.
Personal Shopper
Walmart
12.2017 - 07.2019
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Seasonal Beauty Advisor
Target
11.2017 - 01.2018
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Wet Seal
01.2015 - 12.2016
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Lawrence Central High School
Indianapolis, IN06.2017
Skills
- Customer Service
- Document Management
- Administrative Support
- Conflict Resolution
- Record Keeping
- Time Management
- Communication
- Team Collaboration
- Multi-tasking
- Lease Management
- Data Entry
- Inventory Control
- Problem Solving
- Personal Injury
- Spreadsheets
- Conducting Intake
Hobbies and Interests
- Creative Writing
- Copywriting
- Photography
Timeline
Legal Intake Specialist
Top Dog Law
09.2024 - Current
Legal Intake Representative
Reciprocity Industries
05.2024 - 09.2024
Legal Service Specialist
Epiq Global Solutions
09.2022 - 02.2024
Remote Reservations Agent
Hotel Planner
01.2021 - 09.2022
Leasing Agent
Muesing Management
07.2020 - 01.2021
Material Handler Technician
Roche Diagnostics
01.2020 - 07.2020
Personal Shopper
Walmart
12.2017 - 07.2019
Seasonal Beauty Advisor
Target
11.2017 - 01.2018
Sales Associate
Wet Seal
01.2015 - 12.2016
High School Diploma -
Lawrence Central High School
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