Jada Thomas
Patient Care Representative
Lake Worth,FL
Summary
Hardworking Patient Care Representative bringing 4 years of experience in healthcare. Expertise includes practice administration and program management. Excellent consensus builder with successful record of reaching positive patient care solutions.
Overview
1
1
Certification
24
24
years of post-secondary education
5
5
years of professional experience
Work History
Patient Care Representative
Care Now/MD Now Urgent Care
05.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
Online Order Filling Team Associate
WALMART
01.2021 - 05.2022
- Maintained clean, organized, and safe work areas to enhance team efficiency and safety.
- Completed jobs promptly and accurately, supporting overall team success.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Guided customers in selecting merchandise tailored to their needs.
Education
Associate of Science - Health Sciences
Palm Beach State College
Lake Worth, FL 05.2001 - 05.2025
Patient Care Representative Preceptor
MD Now Urgent Care
Lake Worth, FLBlue Springs South High School
Blue Springs, MOSkills
Organizational skills
Billing processes
Multitasking
Patient-focused care
Medical record management
Appointment scheduling
Patient communication
Certification
BLS Certification - 4/30/26- 4/30/28
Timeline
BLS Certification - 4/30/26- 4/30/28
04-2026
Patient Care Representative
Care Now/MD Now Urgent Care
05.2022 - Current
Online Order Filling Team Associate
WALMART
01.2021 - 05.2022
Associate of Science - Health Sciences
Palm Beach State College
05.2001 - 05.2025
Blue Springs South High School
Patient Care Representative Preceptor
MD Now Urgent Care