Jada Thomas-Wallace
Summary
Dedicated and experienced Crew Leader with 6 years of experience in customer service, order management, takeout operations. Skilled in problem solving, communication, and leadership. Proven ability to enhance customer satisfaction and streamline operations.
Overview
8
8
years of professional experience
Work History
To-Go Server
Applebee's Grill + Bar
04.2024 - 08.2026
- Delivered excellent customer service to enhance dining experiences.
- Accurately processed to-go orders using point-of-sale systems.
- Coordinated with kitchen staff to ensure timely order preparation.
- Managed multiple orders simultaneously while maintaining attention to detail.
- Maintained cleanliness and organization of the to-go area.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
Barista
Zest
10.2024 - 02.2025
- Craft artisanal beverages, ensuring customer satisfaction. Maintain high-quality standards, manage inventory, and create a welcoming atmosphere
- Provided excellent customer service while taking and processing orders.
- Assisted in training new baristas on coffee preparation techniques and service protocols.
Crew leader
Burger King
11.2018 - 09.2024
- Led crew operations, optimized kitchen efficiency, and enhanced customer service, resulting in improved order accuracy and reduced wait times.
- Fostered teamwork among staff, delegated tasks effectively, and mentored new hires, creating a positive work environment and boosting productivity.
package handler
FedEx Ground
11.2022 - 10.2023
- Efficiently loaded trucks and operated scanners, ensuring timely package processing. Improved workflow efficiency, contributing to faster delivery times.
- Meticulously handled packages, maintaining accuracy in scanning and sorting. Reduced errors in shipment processing, enhancing overall operational quality.
Education
Licensed Cosmetology -
Baltimore beauty and barber
02.2023 - 04/2024
High school Degree -
Mergenthaler Vocational-Technical high School
Skills
- Teamwork
- Leadership
- Time management
- Customer service
- Communication
- Problem Solving
- Order Management
- Trucking Loading
- Kitchen coordination
- Training new employees
- Friendly demeanor
Timeline
Barista
Zest
10.2024 - 02.2025
To-Go Server
Applebee's Grill + Bar
04.2024 - 08.2026
Licensed Cosmetology -
Baltimore beauty and barber
02.2023 - 04/2024
package handler
FedEx Ground
11.2022 - 10.2023
Crew leader
Burger King
11.2018 - 09.2024
High school Degree -
Mergenthaler Vocational-Technical high School