Jada Thompson
Tallahassee,USA
Summary
I am an enthusiastic, self-motivated, reliable, hardworking employee who is motivated to maintain customer satisfaction and to contribute towards company success. I go above and beyond with everything I do because I believe hard work doesn't go unnoticed and it will get you far. I am able to work well in both a team environment as well as using my own initiative. I work well under pressure and adhere to strict deadlines.
Overview
8
8
years of professional experience
Work History
Liquor Store Associate
ABC Fine Wine & Spirits
Tallahassee, FL
08.2025 - Current
- Managed inventory levels, ensuring product availability and compliance with regulations.
- Assisted customers with product selection, providing recommendations based on preferences.
- Operated point-of-sale systems, processing transactions efficiently and accurately.
- Trained new associates on store policies, customer service techniques, and inventory management.
- Monitored stock levels and coordinated reorders to maintain optimal inventory flow.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Conducted regular price checks to maintain competitive pricing and drive revenue growth.
- Enhanced customer satisfaction by providing knowledgeable product recommendations and personalized service.
- Processed customer transactions quickly and accurately, ensuring a smooth checkout experience.
- Developed strong rapport with regular customers by remembering preferences and engaging in friendly conversation during visits.
- Assisted in product merchandising for visually appealing displays that maximized sales potential.
- Verified age identification for alcohol purchases to comply with legal regulations and prevent underage sales.
- Utilized point-of-sale system expertise to troubleshoot technical issues on-the-spot, minimizing downtime during peak hours.
- Maintained a clean, organized store environment to optimize customer experience and ensure safety.
- Resolved customer concerns or complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Performed cash, card, and check transactions to complete customer purchases.
Style Consultant
Target
Tallahassee, FL
02.2024 - 07.2025
- Advised clients on current fashion trends to enhance personal style and wardrobe choices.
- Developed tailored styling solutions for diverse clientele, improving customer satisfaction and loyalty.
- Collaborated with team members to create visually appealing merchandise displays that aligned with brand standards.
- Conducted seasonal wardrobe audits to optimize client collections and streamline outfit coordination.
- Provided training sessions for new consultants on product knowledge and customer engagement techniques.
- Analyzed customer feedback to refine service offerings and improve overall shopping experience.
- Coordinated in-store events promoting new collections, driving increased foot traffic and sales opportunities.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Promoted ongoing sales, promotions and upcoming events, boosting sales Number%.
- Merchandised store inventory in seasonal and brand displays.
Bartender
Skeebos
Palm Bay, FL
02.2022 - 01.2023
- Created and served innovative cocktails based on seasonal ingredients and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Trained new staff on drink preparation techniques and customer service standards.
- Managed inventory levels, placing orders to replenish supplies as needed.
- Developed and implemented efficient workflow processes during peak hours to enhance service speed.
- Provided exceptional customer service, resolving complaints promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to coordinate food and beverage pairings for special events.
- Analyzed customer feedback to refine drink offerings and improve overall bar experience.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Janitorial Worker
JaniKing
Palm Bay, Fl
06.2018 - 03.2022
- Gathered and emptied trash cans and disposed of bags.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Dusted and wiped furniture and fixtures.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Dress specialist
Davids Bridal
Palm Bay, Fl
05.2021 - 01.2022
- Organized store by returning merchandise to proper areas and restocked displays
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Used a cashier register system to ring up customer purchases, process payments and issue receipts.
- Communicated with customers about dress sales and offerings, including policies, restrictions and refund policies.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming telephone calls to provide store, products and services information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings
Education
Bachelor - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FLAssociate in Arts -
Tallahassee Community College
12.2023
Diploma -
Heritage High school
Tallahassee05.2021
Skills
- Responsible and dependable
- Excellent Written and Verbal Communication
- Great customer service
- Ability to lift 40 pounds
- Adaptable and Flexible
- Dependable
- Time management
- Team Leadership
- Creative Problem Solving
- Adaptive Team Player
- Persistent
- Flexible hours
- Very Persuasive
- Multi-task
- Active listening
Awards
- Promoted to CSR due to hard work and great customer service
- Was invited to the Honor Society due to good grades and a good GPA
Timeline
Liquor Store Associate
ABC Fine Wine & Spirits
08.2025 - Current
Style Consultant
Target
02.2024 - 07.2025
Bartender
Skeebos
02.2022 - 01.2023
Dress specialist
Davids Bridal
05.2021 - 01.2022
Janitorial Worker
JaniKing
06.2018 - 03.2022
Associate in Arts -
Tallahassee Community College
Diploma -
Heritage High school
Bachelor - Psychology
Florida Agricultural And Mechanical University