Jada Waithe
Brooklyn,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry, It has alway been my dream to word at a law form . I am a future lawyer and have a passion and love for it.Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
PLS Check Cashing
Brooklyn , New York
09.2021 - 09.2022
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier
Vims Clothes Store
Brooklyn , NY
08.2021 - 11.2021
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on sales software system operation.
- Stocked, tagged and displayed merchandise as required.
- Created price tags and merchandise signs.
- Tallied cash drawer at beginning and end of each work shift.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
Criminology -
Cuny John Jay Criminal Justice
New York, NY04.2024
Skills
- Understanding Customer Needs
- Telephone Management
- Data Entry and Maintenance
- Microsoft Outlook
- Speaking
- Monitoring
- McAfee
- Service-Orientation
- Microsoft Office
- Microsoft Access
- Microsoft Excel
- Microsoft Exchange
- Call Transfers
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
PLS Check Cashing
09.2021 - 09.2022
Cashier
Vims Clothes Store
08.2021 - 11.2021
Criminology -
Cuny John Jay Criminal Justice
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