Jada Warren
Portsmouth,VA
Summary
Dynamic Shift Leader Manager at Zaxbys with expertise in team management and cash handling. Successfully reduced discrepancies in financial transactions while enhancing customer satisfaction through effective complaint resolution. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and compliance with quality standards.
Overview
1
1
year of professional experience
Work History
Shift Leader Manager
Zaxbys
01.2024 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Associate
Ross Dress for Less
11.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Churchland High School
Portsmouth, VASkills
- Industry expertise
- Workplace safety
- Team management
- Employee training
- Compliance management
- Cash handling
- Opening and closing procedures
- Training and mentoring
- Hiring and recruiting
- Staff motivation
- Accurate money handling
- Energetic and enthusiastic
- Team development
- Quality assurance
- Process improvements
- Handling customer complaints
- Decision-making
- Payment processing
- Shift checklists
- Shift leadership
Timeline
Shift Leader Manager
Zaxbys
01.2024 - Current
Sales Associate
Ross Dress for Less
11.2023 - 02.2024
High School Diploma -
Churchland High School