Jada White
Columbus,NJ
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Guest Service Leader
European Wax Center
Hamilton, NJ
09.2023 - Current
- Resolved customer complaints in a timely manner while adhering to company policies.
- Ensured compliance with health and safety regulations at all times.
- Prepared weekly schedules for employees based on projected demand.
- Performed daily opening and closing duties such as cleaning, organizing, restocking supplies.
- Responded quickly to emergency situations such as fires or medical emergencies within the store premises.
- Organized the store floor to ensure that products were easily accessible for customers.
- Trained new team members on customer service policies and procedures.
- Assisted customers in selecting merchandise based on individual needs and preferences.
- Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
Clerk 2
Burlington County Board Of Social Services
Westampton, NJ
05.2022 - 09.2023
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scanned documents into digital formats ensuring accuracy of content.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Child and Youth Program Assistant
Child Development Center, Pierce College
McGuire Afb, NJ
10.2020 - 05.2022
- Assisted with the planning, organizing, and implementation of special events.
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
- Maintained safety standards during all activities.
- Participated in staff meetings to discuss program goals and objectives.
- Attended trainings related to youth programming best practices.
- Developed creative arts projects for children based on their interests.
- Coordinated facilities preparation, break-down and cleaning for each event and activity.
- Planned and implemented seasonal activities and sports-based curriculums for kids between ages of [Number] and [Number].
- Provided support to families by helping them access resources within the community.
- Provided in-depth progress reports to parents and guardians regarding children's behavior and development.
- Facilitated communication between parents and guardians and program staff members.
- Helped maintain accurate records of attendance, progress reports.
- Assisted with the coordination of field trips for participants.
Education
License - Cosmetology
Burlington County Institute of Technology
Westampton, Nj06-2024
Associate of Science - Accounting
Rowan College At Burlington County
Mount Laurel05-2020
Skills
- Delegation and Supervision
- Strong Leadership
- Upselling Strategies
- Guest Relations
- Complaint Handling
- Reservation Management
- Information Protection
- Data Entry
- Customer Service
- Detail Oriented
- Product Sales
- Flexible Schedule
Timeline
Guest Service Leader
European Wax Center
09.2023 - Current
Clerk 2
Burlington County Board Of Social Services
05.2022 - 09.2023
Child and Youth Program Assistant
Child Development Center, Pierce College
10.2020 - 05.2022
License - Cosmetology
Burlington County Institute of Technology
Associate of Science - Accounting
Rowan College At Burlington County