Tatiana Miller
Davenport,IA
Summary
Well-rounded GSL committed to living up to our kwiktrip mission statement. I exceed in interacting with guests and resolving issues to guarantee customer satisfaction. Smoothly resolves issues, greets guests and oversees the entire store with no problems. Polished and tolerant when handling high-stress situations using appropriate responses. I am a reliable employee who is ready to take on a new role.
Overview
8
8
years of professional experience
Work History
Guest Service Leader
Kwiktrip
Bettendorf, IA
01.2023 - Current
- Utilized inventory control forms, order out of stocks and work with replenishment.
- Filled out AWGRC daily to make sure we are always ready to give our guests the hightest quality experience possible.
- Trained new coworkers on guest service policies and store procedures.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Invited guests to join loyalty programs and special promotions.
- Attend leadership meetings weekly to reflect and grow our team at 1007.
Assistant Food Service Leader
Kwiktrip
Davenport, IA
12.2020 - 06.2022
- Ensured compliance with kwiktrip and health department standards and regulations.
- Monitored inventory levels of all products, supplies, and equipment.
- Provided daily oversight, communication, and direction to food service coworkers.
- Trained coworkers with efficiency and stressed the importance of food safety.
- Cooked huge amounts of food, while keeping waste low and food GP high.
Assistant Store Manager
Hardee's
Davenport, IA
03.2016 - 10.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Education
High School Diploma -
Davenport Central High School
12-2015
Skills
- Delegation and Supervision
- Complaint Handling
- Strong leadership
- Upselling strategies
- Inventory Monitoring
- Detail Oriented
Timeline
Guest Service Leader
Kwiktrip
01.2023 - Current
Assistant Food Service Leader
Kwiktrip
12.2020 - 06.2022
Assistant Store Manager
Hardee's
03.2016 - 10.2020
High School Diploma -
Davenport Central High School