Jada White
11601 Audeila Rd.
Summary
Dedicated and versatile professional with a proven track record in providing exceptional customer service, account management, and administrative support. Experienced in remote customer care, account retention, and member services within the telecommunications and healthcare industries. Skilled in managing customer inquiries, resolving issues, and fostering positive client relationships. Proficient in handling patient registrations, admissions procedures, and collaborating across departments to ensure seamless continuity of care. Adept at navigating complex systems, maintaining accurate records, and prioritizing tasks to deliver efficient and effective service. Strong communication, interpersonal, and problem-solving skills combined with a commitment to excellence in all endeavors.
Overview
5
5
years of professional experience
Work History
Office Assistant
Cosentino, USA
Dallas, TX
06.2025 - 02.2026
- Managed scheduling for office meetings and appointments to optimize team productivity.
- Assisted in organizing company events, enhancing employee engagement and collaboration.
- Maintained office supplies inventory and ordered materials as needed to ensure operational efficiency.
- Supported daily administrative tasks, improving workflow and communication across departments.
- Conducted data entry and maintained records, ensuring accuracy and confidentiality of information.
- Responded to customer inquiries via phone and email, delivering excellent service and support.
Assistant Sales Manager
Carters Oshkosh
Pearl, MS
07.2024 - 04.2025
- Led team to exceed sales targets through effective training and motivation strategies.
- Developed and implemented promotional campaigns that enhanced customer engagement and increased foot traffic.
- Analyzed sales data to identify trends, informing inventory management and merchandising strategies.
- Collaborated with cross-functional teams to streamline operations, enhancing overall store efficiency.
- Managed daily operations to ensure compliance with corporate policies and standards for customer service.
Customer Service Representative
MTM Technologies
Jackson, MS
06.2022 - 01.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Processed service requests using CRM software, maintaining accurate records.
- Collaborated with team members to improve response times and streamline workflows.
- Conducted follow-up calls to ensure issue resolution and enhance customer experience.
- Provided excellent customer service by addressing inquiries, resolving concerns, and ensuring satisfaction with transportation arrangements.
- Led cross-functional team to enhance workflow efficiency and improve project delivery timelines.
- Developed training programs for new team members, fostering a culture of continuous improvement.
Preschool Childcare Provider
Little Einstein Preschool LLC
Jackson, MS
03.2021 - 05.2022
- Facilitated daily learning activities, promoting cognitive and social development in preschool-aged children.
- Implemented age-appropriate lesson plans using creative teaching methods to engage young learners.
- Supervised playtime, ensuring a safe and nurturing environment while encouraging positive interactions among children.
- Collaborated with parents to discuss children's progress and address developmental concerns effectively.
- Establish positive routines and behavior expectations to create a nurturing, engaging, and organized learning environment.
Education
No Degree - Medical Data Tech
Hinds Community College
Raymond, Mississippi, MS05-2026
High School Diploma -
Canton High School
Canton, MS05-2015
Skills
- Customer service
- Time management
- Product recommendations Order processing
- Patient Registration
- Child Development & Assessment: Progress Evaluation, Developmental Milestones, Special Needs Education (IEP/IFSP knowledge), Individualized Instruction
- Operational & Administrative: Time management, multitasking, product knowledge, data entry, and team collaboration
- Point of sale (POS) systems Inventory management
Timeline
Office Assistant
Cosentino, USA
06.2025 - 02.2026
Assistant Sales Manager
Carters Oshkosh
07.2024 - 04.2025
Customer Service Representative
MTM Technologies
06.2022 - 01.2024
Preschool Childcare Provider
Little Einstein Preschool LLC
03.2021 - 05.2022
No Degree - Medical Data Tech
Hinds Community College
High School Diploma -
Canton High School
CPR CERTIFIED
The Cardiopulmonary Resuscitation (CPR) certification is a globally recognized qualification that validates an individual's ability to provide life-saving cardiopulmonary resuscitation and automated external defibrillation in emergency situations.