Jada White
Lauderdale Lakes,FL
Summary
Dedicated customer service professional with a strong track record in building long-term relationships and managing high-volume transactions. Proven ability to maintain a positive demeanor under pressure while ensuring exceptional service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Cashier
Walmart
Margate, Florida
08.2025 - 06.2026
- Processed customer transactions accurately and efficiently in fast-paced retail environment.
- Oversaw cash register operations, ensuring accurate cash handling and balanced drawers.
- Balanced cash drawers and performed daily opening and closing procedures accurately.
- Maintained checkout area cleanliness and organization for optimal customer experience.
- Delivered exceptional service by assisting customers with product inquiries.
- Trained new team members on cash register operations and stock procedures, facilitating smoother onboarding.
- Monitored self-checkout machines for functionality, reporting malfunctions promptly.
- Cultivated strong relationships with colleagues to foster teamwork and enhance store operations.
Customer Service Representative
Nations Benefits
Plantation, FL
12.2023 - 01.2025
- Handled high volume of inbound calls, resolving customer inquiries efficiently.
- Provided account and billing information to resolve inquiries promptly.
- Processed customer payments, ensuring uninterrupted access to services.
- Assisted patients in identifying health and insurance needs, enhancing service delivery.
- Managed shipping and order placement for customer health benefits.
- Cross-trained across multiple departments to enhance operational support.
- Maintained up-to-date knowledge of sales and promotions, including payment and exchange policies.
- Ensured compliance with health and safety standards in all work areas.
Call Center Reservationist
Inktel Contact Center Solutions
Broward County
02.2023 - 12.2023
- Managed client reservations across Broward County with precision and efficiency.
- Facilitated timely escalations by maintaining direct communication with supervisors and operations managers.
- Addressed client account changes and subscription modifications effectively.
- Managed client account closure escalations to ensure smooth transitions for clients.
- Assumed supervisory responsibilities, supporting call center representatives in handling escalated calls.
- Collaborated with paratransit manager and Broward County staff to ensure seamless operational processes.
Customer Service Representative
Comcast
11.2020 - 11.2022
- Responded promptly to customer inquiries and requests.
- Recommended merchandise aligned with customer needs and preferences to enhance satisfaction.
- Provided information regarding account and billing inquiries.
- Processed customer payments to facilitate uninterrupted service access.
- Assisted in managing inbound and outbound call volume to maintain efficient service delivery.
- Maintained up-to-date knowledge of sales policies, promotions, and security practices.
Customer Service Representative
CruiseCaribbean Line
12.2019 - 07.2020
- Cross-trained in multiple departments to enhance customer service delivery.
- Recommended products based on customer preferences to increase satisfaction and sales.
- Mastered key customer service metrics by analyzing performance data.
- Updated and shared knowledge of sales policies to ensure compliance and assist team members.
- Compiled weekly sales reports to evaluate product performance for sales department.
Customer Service Representative
Teleperformance (Sprint)
06.2017 - 08.2019
- Responded promptly to customer inquiries and requests, enhancing customer satisfaction.
- Managed high volumes of inbound and outbound calls, ensuring timely support for customer needs.
- Assisted customers with technical inquiries, adhering to established procedures.
- Provided detailed information on account and billing inquiries to ensure clarity.
- Gathered customer feedback and implemented process improvements, driving higher customer satisfaction.
- Maintained up-to-date knowledge of sales policies on payments, exchanges, and security practices.
Customer Service Representative
DNC (Ft. Lauderdale International Airport)
Ft. Lauderdale, FL
01.2016 - 03.2017
- Exceeded customer goals through proactive engagement and tailored solutions.
- Responded promptly to customer inquiries, ensuring efficient service delivery.
- Assisted with order placement and payment processing, ensuring accurate and timely service for guest services.
- Recommended merchandise tailored to customer needs and preferences, enhancing purchase satisfaction.
- Ensured compliance with health and safety protocols in all work areas.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ06-2026
Skills
- Cash register operation
- Customer service orientation
- Attention to detail
- Organizational skills
- Communication proficiency
- People skills
- Reliability and punctuality
- Strong work ethic
- Integrity and honesty
- Adaptability and learning
- Problem-solving abilities
- Team collaboration
- Friendly demeanor
- Empathy and patience
- Leadership skills
Timeline
Cashier
Walmart
08.2025 - 06.2026
Customer Service Representative
Nations Benefits
12.2023 - 01.2025
Call Center Reservationist
Inktel Contact Center Solutions
02.2023 - 12.2023
Customer Service Representative
Comcast
11.2020 - 11.2022
Customer Service Representative
CruiseCaribbean Line
12.2019 - 07.2020
Customer Service Representative
Teleperformance (Sprint)
06.2017 - 08.2019
Customer Service Representative
DNC (Ft. Lauderdale International Airport)
01.2016 - 03.2017
High School Diploma -
Penn Foster College