Jada Wilbourn
West Palm Beach,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Shift Manager
CVS Pharmacy
4465 Northlake Blvd
08.2022 - 08.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Supervisor
Walgreens
531 South Dixie Highway
01.2024 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Shipping and Receiving Clerk
Bloomingdale’s
3101 PGA BLVD
09.2023 - 01.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Education
High School Diploma -
Towers High School
3919 BrookCrest Circle Decatur ,Ga05.2020
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Retail transactions
- Retail Management
Timeline
Shift Supervisor
Walgreens
01.2024 - 04.2024
Shipping and Receiving Clerk
Bloomingdale’s
09.2023 - 01.2024
Shift Manager
CVS Pharmacy
08.2022 - 08.2024
High School Diploma -
Towers High School