Jada Wilson
Customer Service Representative
Lebanon,TN
Summary
With a proven track record at Walmart, I excel in dynamic communication and guest accommodations, enhancing customer satisfaction. Leveraging strong cash register operations and stress tolerance, I've significantly improved service efficiency. My ability to adapt and drive results, backed by a blend of hard and soft skills, positions me as a valuable asset to any team.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Walmart
Mount Juliet, TN
03.2024 - Current
- Greeted walk-in and phone guests, determining interests and needs.
- Answered customer inquiries regarding store policies and procedures.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Operated equipment such as scanners and scales to process transactions accurately.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Warehouse Worker
Amazon
Mount Juliet, TN
03.2023 - 12.2023
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Used digital database to keep records of units and stock moved.
- Transported goods to designated areas within the warehouse facility.
Guest Advocate
Target
Mount Juliet, USA
03.2021 - 03.2023
- Analyzed and collected customer information to prepare product or service reports
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Recommended improvements in products, services or billing methods to prevent future problems
- Conferred with customers by telephone or in-person to provide product or service information
Customer Service Representative
Acceptance Insurance
Lebanon, TN
09.2022 - 02.2023
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Associate
Homegoods
Mount Juliet, USA
10.2020 - 02.2021
- Collaborated with marketing to add content and promote products and services
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided product information and resolved concerns to assist customers
Crew Member
McDonald's
Lebanon, USA
10.2019 - 09.2020
- Maintained knowledge of store menus to advertise promotions and limited-time offers
- Cleaned and sanitized store restroom areas and stalls
- Trained new employees regarding company policies and food preparation procedures
- Addressed customer complaints by remaking dishes and administering refunds
Restaurant Team Member
Courtney's Restaurant
Mount Juliet, USA
11.2018 - 04.2019
- Provided efficient and courteous service to customers at all times
- Adhered to quality and service standards to support operational goals
Crew Member
Culvers
Mount Juliet, USA
03.2018 - 07.2018
- Performed routine and scheduled maintenance services
- Replenished foods at serving stations
- Balanced receipts and payments in cash registers
- Communicated with customers regarding orders, comments and complaints
- Served customers in eating places that specialized in fast service and inexpensive carry-out food
- Requested and recorded customer orders, and computed bills using cash registers, multi counting machines, and paper
Education
High School Diploma -
Wilson County Adult High School
Lebanon, TN05.2021
Skills
- Dynamic communication skills
- Guest inquiries
- Special requests
- Telephone Reception
- Verbal and written communication
- Guest accommodations
- Cash Register Operations
- Stress tolerance
- Documentation and reporting
Timeline
Guest Advocate
Walmart
03.2024 - Current
Warehouse Worker
Amazon
03.2023 - 12.2023
Customer Service Representative
Acceptance Insurance
09.2022 - 02.2023
Guest Advocate
Target
03.2021 - 03.2023
Associate
Homegoods
10.2020 - 02.2021
Crew Member
McDonald's
10.2019 - 09.2020
Restaurant Team Member
Courtney's Restaurant
11.2018 - 04.2019
Crew Member
Culvers
03.2018 - 07.2018
High School Diploma -
Wilson County Adult High School