Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Yeager

Indianapolis,IN

Summary

Maintains full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

RCS Quality Expert

Indiana University Health
Indianapolis, IN
06.2022 - Current
  • Authored, updated and implemented training procedures.
  • Boosted employee engagement by developing and implementing interactive training sessions.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
  • Enhanced corporate culture by developing and leading an engagement committee.
  • Worked with vendors to enhance agent platforms and accommodate additional business needs.

RCS Associate

Indiana University Health
08.2019 - 06.2022
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Collaborated with management to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Care Specialist

Sallie Mae Bank
11.2017 - 05.2019
  • Contributed to important company initiatives as a member of various project teams focused on enhancing the overall customer experience.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted in training new employees and participated in cross-training with other departments.

Store Manager

Dairy Queen Ltd Brazier
09.2014 - 10.2017
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Distributed and delegated workload for daily duties.
  • Purchase supplies for monthly trends according to previous sales activity.

Education

Bachelor of Science, Communications -

Indiana University
12.2020

Skills

  • Decision-Making
  • Multitasking Abilities
  • Project Planning
  • Written Communication

Timeline

RCS Quality Expert

Indiana University Health
06.2022 - Current

RCS Associate

Indiana University Health
08.2019 - 06.2022

Customer Care Specialist

Sallie Mae Bank
11.2017 - 05.2019

Store Manager

Dairy Queen Ltd Brazier
09.2014 - 10.2017

Bachelor of Science, Communications -

Indiana University
Jada Yeager