Jadah Duroseau
Southampton,NY
Summary
Dynamic professional with a proven track record in customer service and venipuncture, exemplified during my tenure at Quest Diagnostics. Skilled in compassionate communication and multitasking, I consistently enhance customer satisfaction and operational efficiency. Leveraging strong problem-solving skills, I have significantly improved service delivery, demonstrating a commitment to excellence and inclusivity.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
11
11
years of professional experience
Work History
Cashier/Waitress
Shinnecock Pow Wow
Southampton, NY
09.2016 - Current
- Seasonal
- When Pow wow does occur every labor day weekend I work at a food stand
- Mainly take orders
- Deliver orders to chiefs at different stations
- Communicate with cashier about amount and way of payment
- Have to do the plating or final touches to mainly signature dishes.
- Make sure food is presentable and up to customers standards
- Make sure customer receives correct order and confirmed cashier received payment
- Clean,organize,and restock front of stand
Phlebotomist
Stonybrook Southampton Hospital
Southampton, NY
10.2022 - 11.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Sales Associate
TJ Max
Bridgehampton, NY
01.2019 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Summer Camp Aide
Hamptons United Methodist Church
Southampton, NY
08.2022 - 08.2022
- Maintained clean and orderly facilities by assisting with daily chores such as sweeping, mopping, or tidying up common spaces.
- Offered support during mealtimes by helping serve food, refilling drinks, or addressing dietary restrictions as necessary.
- Contributed to the successful execution of special events and themed days, creating memorable experiences for participants.
- Provided first aid assistance when needed adhering strictly to established safety protocols.
- Helped maintain a vibrant camp atmosphere by participating in staff skits, songs, or other entertaining performances designed to enrich the overall experience for campers.
- Participated in staff meetings/training sessions contributing valuable input towards continuous improvement initiatives within the camp program.
- Utilized strong organizational skills when managing inventory of camp supplies, ensuring adequate resources were available for all planned activities.
Busser/Host
75 Main Restaurant
Southampton, NY
04.2022 - 08.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Phlebotomist
Quest Diagnostics
Riverhead, NY
05.2021 - 01.2022
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Cashier
Stop and Shop Supermarket
Southampton, NY
06.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate/Customer Service Cashier
Jildor Shoes
Southampton, NY
09.2017 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Summer Camp Counselor
Southampton Youth Associates
Southampton, NY
06.2014 - 07.2014
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
Education
Phlebotomist - Phlebotomy
BOCES
Bellport, NY01-2020
Southampton High School
Southampton, NY06-2019
Skills
- Customer service
- Strong multitasking
- Venipuncture
- Problem-solving skills
- Inclusivity and diversity
- Cleaning procedures
- Multitasking proficiency
- Product guidance
- Customer satisfaction
- Compassionate communication
Languages
English
Native or Bilingual
French
Limited Working
ASL
Professional Working
Timeline
Phlebotomist
Stonybrook Southampton Hospital
10.2022 - 11.2024
Summer Camp Aide
Hamptons United Methodist Church
08.2022 - 08.2022
Busser/Host
75 Main Restaurant
04.2022 - 08.2022
Phlebotomist
Quest Diagnostics
05.2021 - 01.2022
Cashier
Stop and Shop Supermarket
06.2019 - 10.2019
Sales Associate
TJ Max
01.2019 - 12.2022
Sales Associate/Customer Service Cashier
Jildor Shoes
09.2017 - 06.2019
Cashier/Waitress
Shinnecock Pow Wow
09.2016 - Current
Summer Camp Counselor
Southampton Youth Associates
06.2014 - 07.2014
Phlebotomist - Phlebotomy
BOCES
Southampton High School