Jadah Fernandez
Brooklyn,NY
Summary
Resourceful Front Desk Manager known for high productivity and efficient task completion. Specialize in customer service management, conflict resolution, and administrative support. Excel in communication, teamwork, and adaptability, ensuring smooth front desk operations and superior guest satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Crunch Fitness
Brooklyn , Ny
12.2023 - 10.2024
- Promoted loyalty programs to encourage repeat business from customers.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
Front Desk Receptionist
Retro Fitness Gym
Brooklyn , NY
02.2023 - 07.2023
- Performed data entry into computer systems to maintain accurate records of customer information.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Sales Associate
Target
Brooklyn, NY
08.2021 - 07.2022
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor of Science - Business Management
Brooklyn College
Brooklyn, NY12-2025
Associate of Science - Business Administration
Kingsborough Community College
Brooklyn, NY06-2024
Skills
- Guest services oversight
- Hospitality services
- Team building and supervision
- Guest check-in and check-out
- System updates
- Safety and security procedures
Languages
English
Professional
Spanish
Elementary
Timeline
Front Desk Manager
Crunch Fitness
12.2023 - 10.2024
Front Desk Receptionist
Retro Fitness Gym
02.2023 - 07.2023
Sales Associate
Target
08.2021 - 07.2022
Bachelor of Science - Business Management
Brooklyn College
Associate of Science - Business Administration
Kingsborough Community College
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