Marlen Olmos
Ilwaco
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Fluent in Spanish, I effectively communicate with diverse clientele.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Courtyard by Marriott
San Marcos
07.2025 - 01.2026
- Supervised front desk staff and provided ongoing training and support.
- Managed front desk operations and ensured smooth guest check-in processes.
- Handled guest inquiries and resolved issues to enhance customer satisfaction.
- Implemented hotel policies and procedures for efficient front desk management.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Monitored inventory of supplies at the front desk to maintain operational efficiency.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
Front Desk Agent
Courtyard by Marriott
San Marcos
12.2023 - 07.2025
- Inputted guest information into computer system accurately and securely.
- Kept accurate records of guest transactions.
- Addressed customer needs in a timely manner.
- Resolved customer complaints promptly and courteously.
- Provided excellent customer service while upholding company policies.
- Answered phones, responded to inquiries, and took messages.
Sales Associate
Armani Exchange
San Marcos
05.2022 - 11.2022
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Dishwasher
Harris Dining Hall
San Marcos
01.2022 - 05.2022
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
Computer Lab Assistant
Texas State University
San Marcos
01.2022 - 05.2022
- Assisted patrons with troubleshooting computer and software problems.
- Monitored usage of computers to ensure proper use by patrons.
- Demonstrated basic functions of various software programs to patrons.
- Conducted regular inspections of workstations to identify any potential problems.
- Maintained cleanliness and organization of lab equipment and workstations.
- Documented and reported equipment malfunctions to the IT department promptly.
Education
Bachelor of Applied Arts - Criminal Justice
Texas State University
San Marcos, TX05-2025
High School Diploma -
Del Rio High School
Del Rio, TX05-2021
Skills
- Time Management
- Listening Skills
- Hospitality services
- Guest Services
- Fluent in Spanish
- Problem-solving skills
- Hard-Working
- Customer service
- Problem solving
- Guest services oversight
- Hospitality management
- Staff development
- Issue resolution
References
References available upon request.
Timeline
Front Desk Manager
Courtyard by Marriott
07.2025 - 01.2026
Front Desk Agent
Courtyard by Marriott
12.2023 - 07.2025
Sales Associate
Armani Exchange
05.2022 - 11.2022
Dishwasher
Harris Dining Hall
01.2022 - 05.2022
Computer Lab Assistant
Texas State University
01.2022 - 05.2022
Bachelor of Applied Arts - Criminal Justice
Texas State University
High School Diploma -
Del Rio High School