Jadah Slaughter
Tampa
Summary
Dynamic customer service professional with a proven track record at Maximus Call Center, excelling in problem-solving and conflict resolution. Recognized for enhancing customer satisfaction through innovative solutions and effective communication. Adept at team building and project management, consistently delivering exceptional service and fostering strong customer relationships.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
Tampa
09.2023 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Contacted customers about potential service upgrades, new services and account changes.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Implemented innovative methods for streamlining the customer service process.
- Developed positive relationships with customers through friendly interactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided top quality control and eliminated downtime to maximize revenue.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Resolved customer complaints promptly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Shift Leader
Portillos
Tampa
03.2021 - 02.2025
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Collaborated with management to set performance goals and evaluate progress.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Monitored and maintained equipment to ensure operational efficiency.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Handled emergency situations with composure and in accordance with company guidelines.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Scheduled staff shifts, considering peak times and individual availability.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Upheld company standards and compliance requirements for operations.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Education
High School Diploma -
Tampa Bay Tech
Tampa, FL05-2024
Associate of Arts - Business Administration and Management
Hillsborough Community College
Tampa, FLSkills
- Customer service
- Problem solving
- Team building
- Project management
- Conflict resolution
- High-energy attitude
- Customer relations
- Call center procedures
- Problem-solving
- Strong teamwork
- Microsoft outlook
- Microsoft PowerPoint
- Call management
Timeline
Customer Service Representative
Maximus Call Center
09.2023 - Current
Shift Leader
Portillos
03.2021 - 02.2025
High School Diploma -
Tampa Bay Tech
Associate of Arts - Business Administration and Management
Hillsborough Community College