Summary
Overview
Work History
Education
Skills
Timeline
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Jadah Slaughter

Tampa,FL

Summary

Customer Service Representative with 4 years of dedicated experience in enhancing customer satisfaction and operational efficiency. Skilled in problem-solving, conflict resolution, and team building, with a proven track record of mentoring staff to improve service quality and cohesion. Committed to leveraging analytical skills and innovative solutions to drive customer loyalty and streamline processes.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Spectrum
Riverview, FL
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Maximus Call Center
Tampa, FL
11.2024 - 02.2025
  • Resolved customer issues promptly, boosting satisfaction scores.
  • Collaborated with teams to deliver timely solutions.
  • Enhanced service quality through customer feedback analysis.
  • Streamlined call resolution processes while maintaining high customer satisfaction, reducing average handling time and developing effective solutions for complex inquiries

Customer Service Representative

Porillos
Tampa, FL
03.2021 - 02.2025
  • Lead team to ensure smooth operations and high customer satisfaction, achieving measurable results.
  • Maintain compliance with health regulations, enhancing workplace safety and efficiency.
  • Mentor staff to improve performance, resulting in improved service quality and team cohesion.
  • Handle cash operations accurately, ensuring financial integrity and operational reliability.
  • Resolve customer issues promptly, maintaining a positive brand image and customer loyalty.

Education

High School Diploma - undefined

Tampa Bay Tech
Tampa, FL
05.2024

Skills

  • Customer Service
  • Problem Solving
  • Team Building
  • Project Management
  • Conflict Resolution
  • Customer Relations
  • Call Center
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Call Management

Timeline

Customer Service Representative

Maximus Call Center
11.2024 - 02.2025

Customer Service Representative

Spectrum
02.2024 - Current

Customer Service Representative

Porillos
03.2021 - 02.2025

High School Diploma - undefined

Tampa Bay Tech