Jada (Nyx) Curtin
Cape Girardeau
Summary
Dynamic hospitality professional with a proven track record at Colton's Steak House & Grill, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective multitasking and decision-making. Skilled in safe food handling and compliance standards, consistently improving operational efficiency in high-pressure environments.
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.
Overview
3
3
years of professional experience
Work History
Waitress
Colton's Steak House & Grill
05.2025 - 07.2025
- Managed multiple tables with different needs efficiently, prioritizing tasks to maintain guest satisfaction and enjoyment during rush hours.
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to create a fast food-to-table process, enhancing overall operational efficiency.
- Processed customer transactions using point-of-sale systems.
- Handled high-pressure situations with composure, maintaining excellent service standards during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication, collaboration, and eccouragment during shifts.
Head Hostess
Colton's Steak House & Grill
05.2022 - 07.2025
- Greeted and seated guests, creating a welcoming atmosphere.
- Managed reservation system, coordinating seating arrangements and table placements efficiently.
- Communicated wait times to guests, ensuring customer satisfaction.
- Trained new host staff on company policies, guest etiquette, and cleanliness standards.
- Assisted wait-staff in guest satisfaction during rushes by getting drinks and running food.
- Cleaned lobby, host stand, waiting area, and tables to give guest the best experience.
Education
West Plains High School
West Plains, MO05-2025
Skills
- Attention to detail
- Decision-making
- Safe food handling
- Compliance standards
- Team collaboration
- Strong multitasking
- Complex Problem-solving
- Performance improvement
Timeline
Waitress
Colton's Steak House & Grill
05.2025 - 07.2025
Head Hostess
Colton's Steak House & Grill
05.2022 - 07.2025
West Plains High School
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