Jadarius Wilkerson
Temple
Summary
CIS undergraduate seeking an entry-level IT Support or Help Desk role. Experience includes VA work-study, technical field work, and military logistics, with strengths in troubleshooting, customer service, and clear communication. Reliable, motivated, and focused on building a long-term career in IT while completing an associate’s degree.
Overview
5
5
years of professional experience
Work History
IT Support Student Worker
Temple College
Temple
01.2025 - Current
- Provided basic IT support for students and staff, resolving login issues and account access.
- Assisted with device setup and configuration for optimal performance.
- Supported Windows PCs and Microsoft 365 applications, including Outlook, Teams, and OneDrive.
- Delivered front-line customer service by simplifying explanations of technical issues.
Account Manager (Sales)
Salesforce
Greenville
05.2024 - 12.2025
- Cultivated client relationships to drive satisfaction and retention rates.
- Coordinated project timelines and deliverables across cross-functional teams.
- Developed strategic account plans aligning with client goals and requirements.
- Analyzed customer feedback to optimize service offerings and product features.
Commercial Electrician Apprentice
Amteck
Greenville
02.2024 - 12.2024
- Installed, tested, and troubleshot electrical systems in residential and commercial settings.
- Diagnosed system issues using schematics and structured troubleshooting methods.
- Adhered to strict safety protocols and job-site procedures.
- Collaborated with supervisors, contractors, and clients to resolve technical challenges.
Flagger
Southern Protecton Agency
Anderson
07.2023 - 01.2024
- Directed traffic flow around construction zones to ensure safety for workers and drivers.
- Set up and maintained signage to inform drivers of road conditions and detours.
- Communicated with team members to coordinate effective traffic control measures.
- Monitored traffic patterns and adjusted flagging positions as needed for efficiency.
Assembler
Electrolux
Anderson
09.2022 - 06.2023
- Assembled components following precise specifications and quality standards.
- Operated machinery to support assembly line processes efficiently.
- Inspected finished products for defects and ensured compliance with safety protocols.
- Collaborated with team members to maintain smooth workflow on the production floor.
Logistics Specialist
Army
06.2021 - 07.2022
- Managed inventory, equipment movement, and documentation in fast-paced environments
- Followed standard operating procedures and accountability requirements
- Coordinated with team members to ensure timely and accurate logistics support
- Maintained professionalism under pressure while meeting operational deadlines
Education
Associate of Arts - Computer Information Systems
Temple College
Temple, TXSkills
- Technical troubleshooting and support
- Windows 10 and 11
- Microsoft 365 applications
- Hardware setup and repair
- Account and password assistance
- Networking fundamentals
- Documentation and ticketing systems
- Customer service and communication skills
- Safety and compliance procedures
Certifications
- Security Management
- Cybersecurity Foundations
- Cybersecurity Foundation Elite
Timeline
IT Support Student Worker
Temple College
01.2025 - Current
Account Manager (Sales)
Salesforce
05.2024 - 12.2025
Commercial Electrician Apprentice
Amteck
02.2024 - 12.2024
Flagger
Southern Protecton Agency
07.2023 - 01.2024
Assembler
Electrolux
09.2022 - 06.2023
Logistics Specialist
Army
06.2021 - 07.2022
Associate of Arts - Computer Information Systems
Temple College