Jada Simon
Staten Island
Summary
Accomplished Trainer and Shift Manager with a proven track record at Shake Shack and Paul Hendel Products, specializing in new hire training and creative problem-solving. Expert in enhancing team performance and productivity through effective mentoring and planning. Demonstrates exceptional public speaking and coordination skills, significantly improving staff development and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Trainer
Shake Shack
07.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Home Health Aide
VNS Health
01.2024 - 05.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Shift Manager
Paul Hendel Products
01.2022 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Lead Sales Associate
Old Navy
06.2021 - 12.2022
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
Shopper
Amazon
09.2020 - 01.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
Education
High School Diploma -
Desoto County
Arcadia, FL05.2017
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Patient care
- Meal preparation
- Personal hygiene assistance
- Customer service focus
- Decision-making
- Cash handling
- Employee training
- Workplace safety
Certification
•NYC Food handlers certification
•Home Health Aide-HHA certification
Timeline
Home Health Aide
VNS Health
01.2024 - 05.2024
Trainer
Shake Shack
07.2023 - Current
Shift Manager
Paul Hendel Products
01.2022 - 07.2023
Lead Sales Associate
Old Navy
06.2021 - 12.2022
Shopper
Amazon
09.2020 - 01.2021
High School Diploma -
Desoto County