Jade Adams
Sioux Falls,South Dakota
Summary
Dedicated and experienced administrative professional with a strong background in healthcare services, office management, and patient support. Proven track record of optimizing operations, addressing sensitive patient inquiries with discretion, and delivering exceptional customer service in dynamic environments. Expertise in managing medical records, scheduling, and front-desk coordination enhances overall efficiency. Committed to advancing patient care excellence while providing unwavering support to healthcare teams with reliability and compassion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Treatment Technician
Volunteers of America, Dakotas
01.2025 - Current
- Advocate and support client needs
- Assist new client intakes
- Distribute medications
- Schedule and organize client appointments and transportation
- Conduct random drug and alcohol screenings
- Collaborate with supervisors & clinical staff regarding each client
- Assist clients in resolving conflicts, decision making, organization and lifestyle changes
Receptionist/Assistant Manager
Signature Salon
09.2022 - 12.2024
- Working directly with the salon owner and twenty-five stylists in providing optimal customer experience
- Oversee health and safety protocols that are subject to unannounced public health inspections
- Provide excellent customer service in person and over the phone to all customers and vendors
- Proficient in working with scheduling software and multi-line phone system
- Collaborate and expand new income opportunities and offers with profit margins for the salon and stylists
- Proactively problem solve for customers and then enhance salon efficiencies and protocols
- Assist stylists as needed to provide the best customer service
Pool Manager Midco Aquatic
City of Sioux Falls Parks and Recreation
03.2023 - 12.2023
- Lifeguard training
- Managerial duties as assigned
Pool Manager Terrace Park Aquatic
City of Sioux Falls Parks and Recreation
05.2023 - 08.2023
- Oversee all aspects of pool and facility management for the city of Sioux Falls
- Managed a staff comprised of twenty-five lifeguards and cashiers
- Ensure water safety regulations are followed by lifeguards and patrons
- Reconcile daily cash received and handle daily deposits
- Monitor water quality
- Train and implement emergency procedure plans with lifeguards on a weekly basis
- Supervise performance of all lifeguards to the highest standard of safety and address areas of improvements
- Perform managerial tasks, approving payroll records, job performance reviews, emergency protocol meetings
- Assist in organizing and implementation of special events throughout the season
- Assist at other city pools with managerial duties and training as needed
Pool Manager Kuehn Park
City of Sioux Falls Parks and Recreation
05.2022 - 08.2022
- Oversee all aspects of pool and facility management for the city of Sioux Falls
- Managed a staff comprised of twenty-five lifeguards and cashiers
- Ensure water safety regulations are followed by lifeguards and patrons
- Reconcile daily cash received and handle daily deposits
- Monitor water quality
- Train and implement emergency procedure plans with lifeguards on a weekly basis
- Supervise performance of all lifeguards to the highest standard of safety and address areas of improvements
- Perform managerial tasks, approving payroll records, job performance reviews, emergency protocol meetings
- Assist in organizing and implementation of special events throughout the season
- Assist at other city pools with managerial duties and training as needed
Lifeguard
Water Safety Instructor & Lifeguard
06.2014 - 09.2021
- Lifeguard for city of Sioux Falls at all pool facilities
- Trained in water emergency protocols and procedures
- Taught swimming lessons for three years
- Maintained safety of patrons by correcting and enforcing rules within the pool facility
Education
Bachelor of Science - Health Sciences Graduate - January
University of South Dakota
Vermillion, SD01-2021
Skills
- Effective leadership
- Effective communication
- Collaborative teamwork
- Customer engagement
- Analytical problem solving
- Safety protocol implementation
- Comprehensive policy deployment
- Team skill enhancement
- Team training and management
- Operational efficiency management
- Prioritization and scheduling
- Strategic goal setting
Certification
First Aid
CPR Trained
HIPAA Practices
Trauma Care
Timeline
Residential Treatment Technician
Volunteers of America, Dakotas
01.2025 - Current
Pool Manager Terrace Park Aquatic
City of Sioux Falls Parks and Recreation
05.2023 - 08.2023
Pool Manager Midco Aquatic
City of Sioux Falls Parks and Recreation
03.2023 - 12.2023
Receptionist/Assistant Manager
Signature Salon
09.2022 - 12.2024
Pool Manager Kuehn Park
City of Sioux Falls Parks and Recreation
05.2022 - 08.2022
Lifeguard
Water Safety Instructor & Lifeguard
06.2014 - 09.2021
Bachelor of Science - Health Sciences Graduate - January
University of South Dakota
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