Kaylee Leonard
Sioux Falls,SD
Summary
Dynamic healthcare professional with extensive experience at Avera McKennan Hospital, excelling in patient care and specimen collection. Proven ability to educate patients and respond effectively in emergencies. Skilled in interpersonal communication and adept at multitasking, ensuring high-quality service and patient satisfaction in fast-paced environments. Proficient in American Sign Language.
Overview
12
12
years of professional experience
4042
4042
years of post-secondary education
Work History
Residential Treatment Technician
Volunteers of America, Dakotas
Sioux Falls, SD
07.2025 - Current
- Monitored client progress and reported changes to the treatment team.
- Maintained accurate documentation of client interactions and treatment updates.
- Collaborated with healthcare professionals to ensure comprehensive care delivery.
- Assisted in crisis intervention by providing immediate support to clients in distress.
- Updated patient records pertaining to treatment and care.
- Developed positive relationships with clients through active listening skills and empathy-driven conversations.
- Administered medications according to physician's orders while closely monitoring side effects or reactions from patients.
- Monitored the progress of individual clients to ensure that they are making satisfactory progress towards recovery goals.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Phlebotomist
Avera McKennan Hospital & University Health Center
Sioux Falls, SD
11.2023 - 07.2025
- Worked as dispatch.
- Organized morning run for phlebotomists to collect specimens from the patients.
- Maintained a clean, safe, and organized work environment.
- Collected specimens from adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Educated patients on proper blood draw techniques.
- Followed all safety protocols when handling hazardous materials.
- Responded quickly and effectively to emergency situations.
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
Patient Care Technician
Avera McKennan University Hospital
Sioux Falls, SD
11.2021 - 02.2024
- Worked as Lead Patient Care Technician for the Oncology/Transplant unit.
- Worked with scheduling for Patient Care Technicians.
- Conducted SIM lab for new Patient Care Technicians.
- Conducted inventory, ordering and took care of expired items in the storeroom.
- Explained treatment procedures to patients and their families.
- Participated in quality improvement activities within the department.
- Ensured that all medical equipment was properly maintained and sterilized.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Provided emotional support to patients and their families during difficult times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Assisted with patient admissions, discharges and transfers.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Cashier
Lowes
Sioux Falls, SD
06.2023 - 11.2023
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Direct Support Professional (DSP)
Dakotabilities- Morrison residence
Sioux Falls, SD
10.2021 - 12.2022
- Developed relationships with families of those receiving services to ensure continuity of care.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Used approved crisis intervention techniques in emergency situations.
- Assisted individuals in learning and developing new skills.
- Maintained clean and well-organized environment for client happiness and safety.
Merchandise Associate
Home Depot
Sioux Falls, SD
06.2018 - 11.2021
- Provided training and guidance for new employees in merchandising practices.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Assisted customers in locating desired items and provided advice on product features.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Communicated and coordinated planogram execution with store management.
- Completed updates to signage, marketing materials and item price tags to reflect current promotions.
Merchandise Associate
Younkers
Sioux Falls, SD
11.2017 - 06.2018
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Assisted customers in locating desired items.
- Reorganized sales floor to optimize customer flow and improve product visibility.
Breakfast Attendant
Marriott Hotel: Springhill/Courtyard
Sioux Falls, SD
07.2016 - 11.2016
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Cleaned kitchen equipment according to established procedures after use.
- Assisted with preparation of food items such as eggs, bacon, and sausage.
- Replenished food items on the buffet line in a timely manner.
- Monitored temperatures of hot foods throughout shift to ensure freshness.
- Checked expiration dates on all perishable food items prior to stocking buffet line.
Sales Associate
Target
Sioux Falls, SD
05.2014 - 07.2016
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Used technology resources to assist customers in locating and selecting items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in stock procedures and customer services.
Education
Master of Science - Clinical Psychology
Capella University
Minneapolis, MNBachelor's Degree - Psychology
South Dakota State University
Brookings, SDHigh School -
Washington High School
Sioux Falls, SDSkills
- Interpersonal communication
- Computer skills
- Multitasking
- Flexible and adaptable
- Problem-solving
- Dependable and responsible
- Second language: American Sign Language
- Teamwork and collaboration
- Crisis intervention
- Patient documentation
- Healthcare regulations
- MedAide Certified
Education
other
Timeline
Residential Treatment Technician
Volunteers of America, Dakotas
07.2025 - Current
Phlebotomist
Avera McKennan Hospital & University Health Center
11.2023 - 07.2025
Cashier
Lowes
06.2023 - 11.2023
Patient Care Technician
Avera McKennan University Hospital
11.2021 - 02.2024
Direct Support Professional (DSP)
Dakotabilities- Morrison residence
10.2021 - 12.2022
Merchandise Associate
Home Depot
06.2018 - 11.2021
Merchandise Associate
Younkers
11.2017 - 06.2018
Breakfast Attendant
Marriott Hotel: Springhill/Courtyard
07.2016 - 11.2016
Sales Associate
Target
05.2014 - 07.2016
Master of Science - Clinical Psychology
Capella University
Bachelor's Degree - Psychology
South Dakota State University
High School -
Washington High School