Matthew Jose

• Administered prescribed medications, ensuring accurate dosage and timely delivery to support treatment progress.
• Participated in interdisciplinary team meetings to discuss client progress and adjust treatment plans accordingly.
• Assisted in the development of training materials for new Treatment Technicians, fostering a supportive learning environment.
• Provided emotional support to clients during difficult moments, promoting a positive atmosphere conducive to healing.
• Applied de-escalation and limit-setting techniques to promote client cooperation.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Supported client confidentiality in accordance with HIPAA regulations.
• Participated in client education, helping to reinforce concepts and treatment plans.
• Organized recreational activities to assist in client recovery.

• Led team in implementing process improvements, enhancing operational efficiency and service delivery.
• Developed training programs for staff, fostering skill enhancement and performance consistency.
• Managed inventory control systems, ensuring accurate stock levels and reducing waste.
• Coordinated scheduling and staffing plans to optimize workforce productivity during peak periods.
• Mentored junior staff members, providing guidance on best practices and career development strategies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

Eager to bring revitalized enthusiasm to upcoming opportunities.

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.

• Maintained a professional attitude and demeanor when interacting with customers.

• Implemented a plan for efficient routes to minimize delivery time and fuel costs.

• Utilized GPS to accurately locate delivery addresses.

• Successfully completed deliveries within an average of 10 minutes.

• Provided accurate estimated times of arrival (ETAs) for all deliveries.

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

• Assisted patients with self-administered medications.

• Maintained clean, safe, and well-organized patient environment.

• Built strong relationships with clients to deliver emotional support and companionship.

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

• Handled high-volume of customer inquiries in a professional and timely manner, resulting in a 30% increase in customer satisfaction ratings.

• Mentored new call center representatives on customer service policies, procedures, and best practices. • Used customer relationship management (CRM) systems to accurately track and manage customer data.

• Maintained detailed records of customer interactions and transactions. • Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently.

• Helped members navigate enrollment process and choose appropriate options.

• Resolved problems related to benefits, eligibility and claims.

• Handled 50-70 daily inbound calls from health plan customers.

• Provided information such as copay and premium details, pre-approval procedures.

• Liaised between clients and internal staff to resolve problems involving access, payment of bills and eligibility issues.

• Maintained accurate, legible and current documentation.