Jade Allen
IHG Hotels & Resorts
Edmond,OK
2027
years of professional experience
Dynamic Operations Manager with a proven track record at IHG Hotels & Resorts, excelling in operational efficiency and team leadership. Enhanced guest satisfaction through innovative problem-solving and effective staff training. Skilled in inventory management and fostering strong client relationships, consistently achieving project goals and improving performance outcomes.
Work History
Operations Manager
- Streamlined operational processes to enhance guest satisfaction and efficiency.
- Coordinated staff schedules, optimizing labor allocation across departments.
- Implemented training programs for new employees, ensuring adherence to service standards.
- Analyzed guest feedback data to identify areas for service improvement.
- Developed strategies to minimize operational costs while maintaining quality services.
- Led cross-functional teams in executing hotel-wide initiatives and events.
- Monitored inventory levels and collaborated with suppliers to ensure timely stock replenishment.
- Improved workflow efficiencies through process redesign and technology integration.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Kwick Track LLC
9 Years 5 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
- Identified issues, analyzed information, and provided solutions to problems.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Education
High School Diploma
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operational efficiency
Decision-making
Operations monitoring
Staff management
Staff training
Inventory management
Management
Project management
Operations oversight
Employee motivation
Staff development
Customer relationship management
MS office
Client relationships
Inventory control
Workflow optimization
Project leadership
Schedule management
Performance management
Timeline
Kwick Track LLC
Mayan LLC
03.2017 - 2020Read More
Operations Manager
IHG Hotels & Resorts
2021 - 07.2026Read More
Edmond Santa Fe High School
High School Diploma
Read More