Jade Asencio
Lagrangeville
Summary
Results-driven professional with a strong background in customer service and operational strategy. Proven ability to foster customer relationships, enhance customer satisfaction and streamline operations to drive business success.
Overview
11
11
years of professional experience
Work History
Business Owner
My Mommy Bakes
Lagrangeville
03.2015 - Current
- Maintained customer relationships through effective communication and support.
- Oversaw financial transactions and maintained accurate records.
- Designed promotional materials to enhance brand visibility.
- Kept records for production, inventory, income, and expenses.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Conferred with customers to understand needs and finalize purchase orders.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared various types of baked goods using high-quality ingredients.
- Operated and maintained baking equipment for optimal performance.
- Managed inventory of baking supplies and ingredients efficiently.
- Ensured compliance with food safety and sanitation standards consistently.
- Developed new recipes and improved existing ones for quality enhancement.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Closely working with clients and families to execute vision.
- Promptly responding to clients via emails and phone calls to ensure satisfaction and progression of order.
- Assisting clients in choosing the best suitable option regarding budgets, themes, flavors etc;
Assistant Manager
Dollar General
Poughquag
08.2023 - 11.2024
- Assisted in developing operational strategies for improved team performance.
- Managed inventory levels, conducting regular audits and stock assessments.
- Trained new employees on company policies and operational procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed visual merchandising displays to enhance product presentation.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coordinated with vendors to secure product availability at competitive prices.
Receptionist
The Little Owl Spa
Poughkeepsie
07.2015 - 09.2018
- Greeted visitors and directed them to appropriate personnel or departments.
- Scheduled and coordinated appointments for clients and company executives.
- Managed multi-line phone system, routing calls efficiently to staff members.
- Assisted with administrative tasks including data entry and correspondence management.
- Ordered and stocked office supplies to ensure operational efficiency.
- Handled incoming mail and packages, distributing them to relevant departments promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
Certified Phlebotomy Technician -
CMed Training
Poughkeepsie, NY02-2025
Certified Nurses Assistant -
Hudson Valley Career Training
Newburgh, NY06-2013
High School Diploma -
West Haven High School
West Haven06-2010
Skills
- Customer service
- Verbal communication
- Operational strategy
- Task delegation
- Organizational development
- Driven and determined
- Attention to detail
- Relationship building
- Quality assurance
- Work Planning and Prioritization
References
References available upon request.
Timeline
Assistant Manager
Dollar General
08.2023 - 11.2024
Receptionist
The Little Owl Spa
07.2015 - 09.2018
Business Owner
My Mommy Bakes
03.2015 - Current
Certified Phlebotomy Technician -
CMed Training
Certified Nurses Assistant -
Hudson Valley Career Training
High School Diploma -
West Haven High School